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“Slow service, cold food”
Review of Chili's

Chili's
Ranked #121 of 171 Restaurants in Helena
Restaurant details
Reviewed 21 March 2017

We visited Chili's on a weekday at 6:30pm. The restaurant was very busy but we were seated within 10 minutes. Our appetizer (Onion rings) arrived in a timely manner and was tasty and hot. We then waited over 60 minutes for our entrees which arrived cold but actually tasted OK. To make matters worse our drinks remained empty for most of the time spent waiting. The server recognized the problem and went to the manager who comped the meal but I certainly would have preferred to pay for hot food served promptly. This has occurred twice in the span of a couple of dozen trips to Chili's so we will go back because of the reasonable prices and normally good food but if we have an experience like this again we will need to reconsider.

Thank Bart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (90)
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14 - 18 of 90 reviews

Reviewed 12 March 2017

Had their special 2 for $22 the first night during our stay. We ordered BBQ ribs (1/2 rack), broccoli, and salad. All were excellant, our waiter was super attentive.
Went back a second night. There was an issue with the dish washer so our meal was delayed. The staff provided a free plate of chips and salsa at no cost to help us through the wait. Food was excellent again and our waitress was also very attentive in spite of the delay and the crowds. We did not complain, but the manager presented each of us with a free lunch ticket to make up for the delay. All unexpected.

Thank DandME88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2017

I just ate at this establishment for lunch and the food selection was okay. The service was better the longer I was there. The lunch price was average for the sampler dish I had. The Arnold Palmer drink could have used more lemonade in the iced tea for my liking.

    • Value
    • Service
    • Food
Thank 394frederickb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2017 via mobile

Tried chilis 3 times in the last 5weeks or so. Service is always good but takes too long to get average food. Not going back

Thank debirandolph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Engagemen... T, Guest Relations Manager at Chili's, responded to this reviewResponded 17 January 2017

We're very sorry to hear about the slow service during your recent visit. This is not the kind of experience we want our guests to have while visiting our restaurant. Please email us at social@chilis.com the following information so we can share your experience with this restaurant and get in touch with you directly to apologize.

-Full Name
-Phone Number
-Description of Visit
-Restaurant address that you visited
-Check Number (or last 4 digits of card)
-Date and Time of Visit

Thank you and we look forward to hearing from you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2017 via mobile

45 minutes to get raw meat on a plate, then it took another 15 minutes to get it back barely cooked more and the rest of the food cold.

Thank Jamie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Engagemen... T, Guest Relations Manager at Chili's, responded to this reviewResponded 11 January 2017

Jamie, we apologize that your recent meal was not as good as it should have been. Your food should always be cooked correctly and served in a timely manner. We want to make this right. Please email us at social@chilis.com the following information so we can share your experience with this restaurant and get in touch with you directly to apologize.

-Full Name
-Phone Number
-Restaurant address that you visited
-Check Number
-Date of Visit
-Time of Visit

Thank you and we look forward to hearing from you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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