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All reviews buffalo wild wings front desk hi express room was clean easy access recommend this hotel check in was a breeze would stay here again desk staff parking lot shopping and restaurants third floor up to date very nice hotel king suite business trip complimentary breakfast
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Reviewed 21 September 2017 via mobile

Room appeared clean but certainly didn't smell clean! Had to borrow Febreze from the front desk and even that didn’t help much. Sheets and towels smelled like they hadn't been washed. Sign in room indicated the hotel is trying to be environmentally friendly in their laundry methods. Apparently this isn't successful as the smell would lead you to believe no soap is being used! Giving this one two stars only due to great employees.

Stayed: September 2017, travelled with family
Thank notsogold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary C, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 22 September 2017

Thank you for your feedback from your recent stay with us.
We apologize that your experience was not a good one and that there was an odor to the room.
I can assure you that all linens are washed and that our products use a "minimum" scent on the linens.
Once again we are sorry that your stay did not live up to your or our expectations.
We hope that you will give our hotel a second chance and stay with us in the future.

Rosemary & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

Stayed here a single night on drive from Banff to Grand Tetons. The room was very spacious and well furnished. Good quality bathroom and shower too. Has a pool although we didn't use it. Reasonably good value.

Stayed: August 2017, travelled with family
Thank KentishMole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary C, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 22 August 2017

Thank you for choosing to stay with us and for taking the time to give us your feedback.
We are pleased that your stay was good and that you enjoyed our accommodations.
Thank you we appreciate you!
We hope to see you in the future.

Rosemary & Team

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Reviewed 8 August 2017

We came here because we fortunately left the highly rated hotel in Helena was shabby and overlooked a parking lot and noisy construction site.That hotel let us check out and refunded our cost. The Holiday Inn Express is near the interstate highway and is convenient to most places in small Helena, MT. Tho not much of a view it was comfortable with easy parking and a good breakfast that was included. Staff was pleasant and helpful/

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ShiShiJoJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary C, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 9 August 2017

Thank you for taking the time to write your review of your recent stay with us we appreciate your feedback.
We are pleased that your stay was positive and you enjoyed your stay.
Thank you for choosing to stay with us.


Rosemary & Team

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Reviewed 8 August 2017

We have stayed in many, many Holiday Inn Express Hotels (we are platinum members). One of the things we like about HIE is having a small fridge (and sometimes a microwave) in the room.We find them very useful. We were very surprised to find no fridge and no microwave here. This is the first time we've ever checked into a HIE that didn't have a fridge.

Otherwise, the room was clean and comfortable, and the third floor was reasonably quiet. As always, we sincerely appreciate the free WiFi and complimentary breakfast.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Rosemary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary C, General Manager at Holiday Inn Express & Suites Helena, responded to this reviewResponded 9 August 2017

Thank you for choosing to stay with us and for taking the time to write your review regarding your recent stay with us.
Our standard rooms do not have a fridge or microwave only our suites contain these.
We do offer our guests the use of a fridge and freezer we have in the back office and we do have a microwave for guest use in the lobby after breakfast is over.
We thank you for your loyalty and being part of our IHG family and thank you for your feedback.

Thank you

Rosemary & Team

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Reviewed 23 July 2017

Check-in was a breeze with professional and courteous service provided at all times. The hotel is walking distance to shopping and restaurants. The room was clean and in great shape as was the rest of the property. You have to pay extra for the convenience of a fridge, which is the only downside.

  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank VaneTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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