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“O-M-G!” 1 of 5 bubbles
Review of Super 8 Billings

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Super 8 Billings
Ranked #33 of 51 Hotels in Billings
Billings, Montana
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“O-M-G!”
1 of 5 bubbles Reviewed 1 June 2012

Seriously, this is one of the worst hotels EVER!
You should know we're staying in hotels until we find a residence. Cost is of upmost importance.
First, they lost my reservation. Then, instead of just asking me if they could get me a room, they had me look up my reservation on line. When I couldn't find it, they then offered me a room.
The room is FILTHY FILTHY FILTHY! I'm completely floored at how horrific it is. The coffee pot had to be fully cleaned by ME, as there were coffee grounds and dried up coffee in it. The room is beyond description... stained comfortors, stained floors, stained walls, mold in the shower, pee on the floor no ironing board, and the iron has something on it that I didn't notice until it got on my clothes. I'm not exaggerating in the least. I used to clean rooms, and I was horrified.
The first day, we left for over 4 hours, and made a point to let the housekeepers know. When we came back, they were all on break, and I had to clean my own room.
The breakfast is just plain gross. There were rotton apples in the bowl, and it was the absolute bare minimum you can offer, and still say you have breakfast.
The walls are so thin, I can hear the wake-up calls for the other rooms. For some reason, our room is abnormally hot. I will say the a/c works well, but, yes, it's filthy. My allergies have been acting up the whole time. Right now, we have no where else to go. I'm currently shopping other hotels in Billings. Seriously, ANYTHING would be better, like my CAR.

  • Stayed May 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Tammie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsSuper8, General Manager at Super 8 Billings, responded to this review, 4 June 2012
Hello Tammie T,

We apologize for your unfortunate experience recently at our hotel. Reservations are rarely lost but we regret if yours was the exception. Normally every one of our rooms is cleaned to perfection and insepected by senior staff before releasing for rent. We are sorry that you found yours anything less. We have reviewed your comments in executive committee and take seriously all comments for continuous process improvement. Again, we regret that your experience was less than you expected and invite you to stay with us again.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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478 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Medford, New Jersey
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 27 April 2012

never got a chance to stay here as they cancelled my reservation for no reason, only to try and get me to rereserve at a much higher rate...new rate was almost $30.00 higher.. sounds like fraud to me...called wyndham to complain, but they said they had no idea what happened to my reservation,and there was nothing they could do..they said i would have to rebook at the higher rate !!! NO WAY....too many other hotels in area that i hope are honest...i booked at another chain....

Stayed April 2012, travelled with family
Helpful?
2 Thank smitty428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsSuper8, Manager at Super 8 Billings, responded to this review, 30 April 2012
Dear valued guest:

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 406-248-8842.


Sincerely,
Super 8 Billings
General Manager
Super 8 Billings
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Billings hotels

Belgrade, Montana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 26 March 2012

I have to start by saying I have never reviewed a hotel before - but this one deserves a warning. First - the hallways smelled so bad...of cigarette smoke and dirt - it was awful. Second, our room smelled awful as well. The bathroom was filthy - old paint chips and dirt on the floor and mold growing in the caulking in the shower and tub. Had this hotel not be free (from a friend and his "points") I would have walked out. The breakfast was frozen as they had not property prepared for all the guests and so everything had to be thawed in a microwave before we ate. I would NOT recommend this hotel to anyone.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Darby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsSuper8, Manager at Super 8 Billings, responded to this review, 30 April 2012
Dear valued guest:

Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 406-248-8842.


Sincerely,
Super 8 Billings
General Manager
Super 8 Billings
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holland, MI
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 15 February 2012

We stayed in three Super 8s, Gardiner MT, Sheridan WY and this one.
This has been the nicest one of the three. Nice rooms, space for breakfast, cookies on the counter.
Make sure you know your rate. If you don't ask for it you will not get the price posted on the outdoor sign(we had a better price yet).
But, the location is very tricky to get to.

  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StevenDJ_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsSuper8, General Manager at Super 8 Billings, responded to this review, 20 June 2012
We are pleased that you enjoyed your stay with us. Our upgrades and improvements are underway to assure your next experience is at least as enjoyable. Thank you - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, Wyoming
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 27 December 2011

We traveled to Billings to visit my sister for Christmas. When we arrived to check in, beautiful lobby. Front desk was friendly. When we got to the room found that the sheets had stains on them. Was hair on the bathroom floor and mold in the shower. Heat kept kicking off and on every few minutes. Hard to see, just ended up turning heat off. Could be a nice hotel if housekeeping paid a little more attention to rooms when they were cleaning them.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank cowboysangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsSuper8, General Manager at Super 8 Billings, responded to this review, 16 August 2012
Thank you for staying at Billings Super 8. We apologize for your sheets being anything but perfect, and a bathroom less than sparkling clean, which is usually the case. We conduct thorough training and final inspections to avoid these shortcomings. We host about 6000 guests every month and regret that yours was not the typical satisfying experience. - General Manager
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Additional Information about Super 8 Billings

Property: Super 8 Billings
Address: 5400 Southgate Dr, I-90 W of Billings, Billings, MT 59101-4631
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #33 of 51 Hotels in Billings
Price range (per night): ₹ 4,172 - ₹ 5,932
Hotel Class:2 star — Super 8 Billings 2*
Number of rooms: 106
Reservation Options:
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Also Known As:
Super 8 Billings Hotel Billings
Billings Super 8
Billings Super Eight

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