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All reviewswestport plazathe club loungeseen better daysnice hotelbottled waterroom was spaciousoutdoor poolcommon areassoccer tournamentairport shuttlemeeting roombusiness centerst louisup to datelouis areacookieslobby
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Reviewed 12 March 2018 via mobile

We have stayed in a lot of hotels and this is top notch. Very accommodating everything you could possibly need is on site. Tons of good restaurants to bars for the adults to enjoy, even a convenience store.
We ordered the breakfast burrito from room service and this is a great value. Huge serving size.
We will definitely stay here if we are ever in the area for any reason.

Stayed: March 2018, travelled with family
Thank Samantha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron B, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this reviewResponded 12 March 2018

Dear Samantha B.,

We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.

Thank you for staying at the Sheraton Westport Plaza Hotel St. Louis and we hope you choose to create more memories with
us whenever your travels bring you back to Saint Louis.

Sincerely,
Aaron Brown
Director of Rooms
Sheraton Westport Hotels
abrown@lhmc.com
314-878-1500 ext. 1729

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

The hotel has gone through a recent remodel.
The room was nice, clean and spacious.
The bathroom had almost no counter space for toiletries.
That being said, the front desk had an epic customer service failure and a very good CYA excuse.
I prefer not to go into details about the issues I experienced. However, I will say I was very proactive and the hotel’s front desk staff dropped the ball. Everything from screening a call I was waiting for that I was registered because,they didn’t put my name into the computer.
The issue was not resolved to my satisfaction.
If chose to stay at this property, I hope you enjoy your stay.

Stayed: February 2018, travelled solo
Thank TravelinTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron B, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this reviewResponded 9 March 2018

Dear TravelinTodd,

We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you. I would like to hear more about the interaction you had with the front desk.


Thank you for staying at the Sheraton Westport Chalet Hotel St. Louis and we hope you choose to create more memories with
us whenever your travels bring you back to Saint Louis.

Sincerely,
Aaron Brown
Director of Rooms
Sheraton Westport Hotels
abrown@lhmc.com
314-878-1500 ext. 1729

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2018

This was out third year at the Sheraton Westport Plaza Hotel. Every year we get really good service from the event planners to the meeting room service employees. If anything is needed, all we have to do is ask. The ONLY real issue we had were the kids running the floors and being loud and obnoxious because their parents were not supervising them. They were all with traveling hockey teams. I'm not talking during the day when most everyone is awake but at night, midnight, going up and down the elevators, running the halls, making loud noises, etc. BAD PARENTING!

We will continue to hold our event at the Sheraton because of the service received.

  • Stayed: February 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank PMBLACKWELDER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron B, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this reviewResponded 22 February 2018

Dear PMBLACKWELDER,

We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.


Thank you for staying at the Sheraton Westport Plaza Hotel St. Louis and we hope you choose to create more memories with us whenever your travels bring you back to Saint Louis.

Sincerely,
Aaron Brown
Director of Rooms
Sheraton Westport Hotels
abrown@lhmc.com
314-878-1500 ext. 1729

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

Very friendly staff and spacious clean rooms. We visited this location for a weekend getaway without leaving town and were very impressed with the hotel overall as well as the local shops/restaurants in the outdoor space. Would definitely return again.

Stayed: January 2018, travelled with family
Thank Aaron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron B, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this reviewResponded 18 January 2018

Dear Aaron P.,

Dear Aaron P.,

We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.


Thank you for staying at the Sheraton Westport Plaza Hotel St. Louis and we hope you choose to create more memories with
us whenever your travels bring you back to Saint Louis.

Sincerely,
Aaron Brown
Director of Rooms
Sheraton Westport Hotels
abrown@lhmc.com
314-878-1500 ext. 1729

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018 via mobile

It doesn't get much better than Sheraton Westport Plaza! It has all the amenities you need and the gym is NEVER packed (super clean too!). The rooms are clean and comfortable. Most importantly, AJ and his team are incredibly helpful and friendly.

Sheraton Westport Plaza is my home away from home!

Stayed: January 2018, travelled on business
Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aaron B, Manager at Sheraton Westport Plaza Hotel St. Louis, responded to this reviewResponded 18 January 2018

Dear Jennifer T.,

We are delighted to have been your chosen hotel during your recent stay in Saint Louis. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.


Thank you for staying at the Sheraton Westport Plaza Hotel St. Louis and we hope you choose to create more memories with
us whenever your travels bring you back to Saint Louis.

Sincerely,
Aaron Brown
Director of Rooms
Sheraton Westport Hotels
abrown@lhmc.com
314-878-1500 ext. 1729

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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