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Reviewed 2 August 2016

We booked this hotel for just one night for our 15th wedding anniversary as we were driving to another part of Missouri the next day. The staff were amazing - especially Mikela at reception who got us checked in extra early. She arranged for us to have complimentary lounge access and when we got to our room we had a card signed by the hotel staff which was wonderful. Our room was huge (I am sure they upgraded us) as there was a lounge and a bedroom and we had two enormous flat screen TVs. The Lounge access was wonderful - we had lovely breakfasts with hot food and cereal and waffles as well as yoghurts, fruit etc. In the evening, we had access to a buffet of appetisers which were delicious. All the staff we came across were brilliant and very nice people who were willing to help. A lovely surprise was that Mikela arranged for a bottle of Prosecco to be sent to our room as an anniversary gift. We were thrilled!

When it turned out we couldn't go onto our onward destination, it was without hesitation that we booked an extra night at this wonderful hotel. We cannot recommend it highly enough and look forward to another visit. Unfortunately, it was too hot for us to try out the pool but we figure we will have to save it for the next time.

It is in such a good location in Kansas City, we were able to use the light rail which stops close by (and is free) to get to and from Union Station (amazing place) and around the city. Staff were able to direct us to lovely places to visit and shop (you must try the Plaza - bus from outside hotel goes straight there).

It was the best hotel experience we've ever had. We would not hesitate to book to stay there again.

Room Tip: Book lounge access if you can. Amazing views and food is good and plentiful. Definitely worth it for the appetizers.
  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank samanthaosborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Guest Relations Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this reviewResponded 3 August 2016

Dear samanthaosborne,

Thank you for choosing the Crowne Plaza Downtown Kansas City hotel. We appreciate your feedback and we will be sharing this with our team.

We are thrilled to hear you had such a wonderful stay with us and that it included an unexpected additional night. We hope you were able to have a wonderful anniversary weekend. We look forward to seeing you again for any future visits to the Kansas City area.

Sincerely,
Ashley Blair
Guest Services

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Reviewed 2 August 2016 via mobile

Mitchell the van driver was Great!
We had a PAW international convention. He was a great help. Made us aware of services. Helped to get to locations within a 3 mile radius including pharmacy, food, short distances in the rain.

Stayed: August 2016, travelled on business
Thank N. Anyanwu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Guest Relations Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this reviewResponded 3 August 2016

Dear N. Anyanwu,

Thank you for choosing the Crowne Plaza Downtown Kansas City hotel. We appreciate your feedback and we will share this with our team.

We are happy to hear that Mitchell was helpful to you during your stay. We hope you would consider staying with us again for any future stays in the Kansas City area.

Sincerely,
Ashley Blair
Guest Services

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Reviewed 1 August 2016

We stayed in an executive suite on the 26th floor and had a very relaxing stay. Everything was clean and newer looking. Staff was very friendly and courteous. Our view was absolutely awesome! I would give 5 stars, except the Satellite signal was terrible - making it impossible to watch tv, and no one knew how to drive a stick shift so we were unable to use valet parking.

Stayed: July 2016
Thank acwinegar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Guest Relations Manager at Crowne Plaza Hotel Kansas City Downtown, responded to this reviewResponded 2 August 2016

Dear acwinegar,

Thank you for choosing the Crowne Plaza Downtown Kansas City hotel for your recent stay. We appreciate your feedback and will share this with our team.

We are happy to hear our staff was friendly and courteous during your stay. We are sorry for the troubles you did experience while here with us and again, this will be shared with our staff to be able to provide better service.

We hope you choose to stay with us again if traveling back to Kansas City in the future.

Sincerely,
Ashley Blair
Guest Services

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Reviewed 28 July 2016

The rooms here are very clean and comfortable. it's downtown so you are close to all the nightlife activities. We stayed here for a KC Royals game. The stadium is just a short drive away. The courtyard in front of the hotel was very neat. It had 2 ping pong tables and 4 square areas. there were also seating areas to just unwind and relax. The bar inside the hotel had some of the best buffalo fries I have ever tasted. Roxanne who worked in the bar was very friendly, we enjoyed her very much. In fact, all of the staff at this hotel seemed very pleasant. We will definitely stay here again.

Room Tip: Rooms on the front side of the hotel have a great view of the courtyard.
  • Stayed: July 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank okc_guy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this reviewResponded 29 July 2016

Dear okc_guy74,

Wow, what a great review! Thank you for the 4-star review and I will definitely share your comments with our team as it will definitely make their day! Thank you for staying with us and I hope we would be your hotel of choice the next time your travels bring you back to Kansas City.

Sincerely,

Ashley Blair
Guest Services

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Reviewed 26 July 2016

I'm in a group that meets here generally one a year. This was one of my better stays. Not that the previous ones haven't been good. I ended up with a two-room suite, which was very nice. The extra space gave me room to spread out and not feel as cramped as a normal hotel room. Our meeting was in the ballroom on top of the hotel, which has wonderful views of the city. The property is only a couple of blocks from the Power & Light District, and just a block or so from the Convention Center. Plenty of good eats nearby.

  • Stayed: July 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley B, Guest Services at Crowne Plaza Hotel Kansas City Downtown, responded to this reviewResponded 28 July 2016

Dear Robert M,

Thank you so much for your review of the Crowne Plaza Kansas City Downtown. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Ashley Blair
Guest Services

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