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“Well located downtown KC”

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Kansas City Marriott Downtown
Ranked #17 of 111 Hotels in Kansas City
Reviewed 4 October 2017

Was in town for a convention and the location was excellent. They are remodeling some rooms I was told, seemed ours was a bit dated for Marriott standards. The restaurant seemed to be closed when we needed to use it most. The in room service was really a neat experience... The elevators are really high tech...

Room Tip: High floors give best views of the city...
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  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Happy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beth M, Manager at Kansas City Marriott Downtown, responded to this reviewResponded 13 October 2017

We are delighted that you enjoyed the location of our hotel during your convention. I am happy to hear that you liked Fresh Bites and our new elevator system. We have been receiving many compliments from our guests. I will share all of your feedback to the hotel team. Thank you for sending your feedback.

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55 - 59 of 1,207 reviews

Reviewed 4 October 2017

This hotel is at very convenient location to some great jazz clubs, the convention center, and other downtown locations. It is clean with well appointed rooms and a nice lobby. We didn't eat there. I would recommend this hotel. Bear in mind you probably have to pay about $20 for parking.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank SeeTheWorldJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beth M, Manager at Kansas City Marriott Downtown, responded to this reviewResponded 5 October 2017

Thank you for your review. We are delighted that you enjoyed the location of our hotel and the many local attractions nearby. We appreciate you recommending our hotel and we look forward to seeing you again in the future.

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Reviewed 3 October 2017

Room was clean. Hallway smelled a little. The faucet in the tub was mislabeled, so my daughter took a cold shower before realizing the mistake! LOL! Staff was super friendly. I had called 3 months prior to ask about parking and was told the parking was free. When I went to check out, they added $19 per day for parking. Fortunately, they quickly took that charge off.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beth M, Manager at Kansas City Marriott Downtown, responded to this reviewResponded 13 October 2017

Thank you for your feedback. I am pleased that you enjoyed your room accommodations and the friendly service. I would like to apologize that you were misinformed from our staff about the parking and with the faucet in the tub being mislabeled. We will ensure that we make corrections moving forward. We do hope to see you again when your travels bring you back to the Kansas City area.

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Reviewed 3 October 2017

This hotel is in a fantastic location! It's walking distance to a Catholic cathedral, the Power and Light District, the City Market (River Market), and many restaurants. The room wasn't the best room I've stayed in, but the fitness center made up for it! Incredible views, tons of equipment, daily workouts, TVs, smoothies and protein shakes and spacious locker rooms. Beautiful hotel lobby, too! People in the hallway and neighbors were a bit loud Saturday night.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank kgerken1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beth M, Manager at Kansas City Marriott Downtown, responded to this reviewResponded 13 October 2017

We appreciate you taking the time to send your comments. I am pleased that you enjoyed the location of our hotel and the Fitness Center. We are currently renovating our guest rooms and we do have a few floors back in service. I would like to apologize for the inconvenience you experienced with the noise from other guests that were nearby. We do have a 24 hour Security staff on property to assist if needed. We do hope that you will choose to stay with us again in the future.

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Reviewed 2 October 2017 via mobile

We recently stayed at the downtown Marriott, and wow what a disappointment the room was.

We stayed in room number 571. Constant issues with the sink be plug, horrible (first day) musky smell in the room.

After 5 attempts within our first two days of us staying there, they never got it to stay unclogged. On the last attempt, the room flooded with water and the carpet was completely soaked. (Disgusting)

I finally went down and complained to the front desk, they were kind enough to move us to room 471, right below the leaky smelly room.
(you can’t make this stuff up)

Anyway, this hotel is in need of serious improvement. Until they get it remodeled, I would recommend staying here.

Stayed: October 2017, travelled on business
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beth M, Manager at Kansas City Marriott Downtown, responded to this reviewResponded 13 October 2017

Thank you for your comments. We would like to apologize again for the inconveniences you experienced with the maintenance concerns and with having to change rooms. I can assure you that this is not the norm. I have shared your feedback with our hotel teams to ensure that we have made corrections. We do have a few floors that have been renovated. We have been receiving many compliments from our guests on the new look of our rooms. I do hope that you will give our hotel a second chance in the future.

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Additional Information about Kansas City Marriott Downtown

Address: 200 West 12th Street, Kansas City, MO 64105
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotel in Kansas City
Price Range: ₹ 12,115 - ₹ 21,538 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kansas City Marriott Downtown 3.5*
Number of rooms: 983
Official Description (provided by the hotel):
Kansas City Marriott Downtown puts travelers in the heart of a lively downtown. Guests staying at our hotel in Kansas City, Missouri are just steps from the Power & Light District, with shopping, great restaurants, and vibrant nightlife. Kansas City Chief’s football, museums, jazz clubs and shopping at Crown Center and the Plaza, are minutes away. Our premier hotel has two distinct towers: the Marriott Tower and the Muehlebach Tower which offer 983 luxury guest rooms and nearly 100,000 sq ft of diverse function space. Kansas City Marriott Downtown is the KC's most popular venue for civic and social galas. ... more   less 
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Also Known As:
Kansas City Marriott Downtown Hotel Kansas City
Marriott Kansas City

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