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“Good service, good room”

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Hilton Garden Inn Joplin
Ranked #3 of 23 Hotels in Joplin
Certificate of Excellence
Wentzville, Missouri
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good service, good room”
Reviewed 10 December 2011

Stayed at the HGI Joplin for one night. The room was clean and the staff were friendly and well mannered. I didn't eat at the restaurant so I can't comment on it. The hotel is in a convenient location with easy in and out access. I also really appreciated the wide selection of HD and Non-HD television channels available, that's not something you see in enough hotels these days.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkrieger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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388 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviewed 16 October 2011

Check in was just fine. Very friendly and welcoming. Room would have been very nice had it been cleaned properly !! We found candy, a cigarette butt in the floor and a half full bottle of Mt. Dew under the desk. The soap holders in the bathroom were filthy as was the counter top. I felt like I had to clean before using the bathroom or the room for that matter. When the staff was notified all that was said was "I'm sorry". They did not offer to move us to a clean room or have the one we were in cleaned. I was disappointed considering the price we paid.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MDHunzeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher B, Manager at Hilton Garden Inn Joplin, responded to this review, 8 November 2011
Dear Ms. Henzeker,

Thank you for taking the time to let us know about our shortcomings on your recent stay. I was glad to see that the staff took very good care of you on the rest of your stay. I am very sorry that your room was not cleaned to the standards that you and I demand. I have addressed this concern with the staff to make certain this does not occur in the future for you or any other guests. If I may be of any further service to you, please do not hesitate to contact me at the property. Chrisotpher.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 5 Contributor
60 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 September 2011

I had a very nice stay at the Hilton Garden Inn Joplin this past week. The staff was welcoming, the room clean and in good shape, and I have no complaints. Would certainly stay here again if I was in the area.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Julie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oklahoma
Level 5 Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 May 2011

We had a girls weekend and loved the rooms, breakfast was fabulous-made to order! And fresh baked cookies in the evening! Staff was friendly and the hotel is fabulous!!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank drkish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camas, Washington
Level 6 Contributor
258 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 27 April 2011

I booked this location based on TripAdvisor recommendations and it was a good pick. The room was very clean. Bed linens were fresh and crisp. Bathroom very clean with nice, thick towels. The best part of the deal is that this hotel is not located right off the main highway (I-44) but down a few blocks, so it's very quiet. No road noise! Staff was exceptionally friendly. All in all, a great one night stop.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mercurysqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Joplin

Property: Hilton Garden Inn Joplin
Address: 2644 E 32nd St, Joplin, MO 64804-4305
Phone Number:
Region: United States > Missouri > Joplin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Joplin
#2 Family Hotel in Joplin
Price range (per night): ₹ 7,151 - ₹ 13,336
Hotel Class:3 star — Hilton Garden Inn Joplin 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hilton Garden Inn Joplin Hotel Joplin

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