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Extended Stay America - St. Louis - Westport - Central
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Reviews (97)
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All reviewsplenty of hot waterchecking inan added bonusclean roomsper nighthome away from homest louisesamilliehousekeepingconveniencefurnituremo
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4 - 9 of 97 reviews
Reviewed 13 January 2018 via mobile

Front desk guest service ,Ellery, makes my stay at this location the most pleasant. Ellery is very friendly and no matter what issues she may be facing, Ellery always has a smile and she's very professional . Ellery is one of my top reasons why I choose to stay at this location and quite honestly if she was transferred, I would either check out and follow or just move out . The General Manager , Kaaliq is also extremely friendly and helpful with any of my concerns and always makes sure my issues are addressed wether it be housekeeping or maintenance . I would definitely recommend this location to my associates .

Stayed: December 2017, travelled on business
1  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this reviewResponded 14 January 2018

Robert, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our exceptional service made for a memorable experience. Thank you for choosing Extended Stay America. We appreciate you recommending us and look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

Overall great stay- We stay in ESA frequently and this room was one of the only rooms at any ESA that had no couch or bed-side tables on each side of the bed. (it did not create an issue for us however it is a needed item for long term stay- more than a few days) Staff was so very friendly and accommodating. Coffee area very clean and well stocked- all good. Lilly was fantastic! So pleasant!

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Silisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this reviewResponded 1 January 2018

Silisa, thank you for choosing our brand once again and we are glad to welcome you to Extended Stay America. It is nice to read you liked our well-kept property and courteous service. We will be sure to share your compliments with the entire team, especially Lilly. Thanks again for being our guest, and we look forward to your next visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017

I visit St Louis, MO for business trip regularly. I always stay in this Hotel, whenever I visit. All are very friendly and takes care of your needs,safe place to stay. TV cable could have been better, but the current setup is also good. I always feel like home when I stay here.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Extended Stay
Thank 862velayuthams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this reviewResponded 20 December 2017

Thank you for choosing Extended Stay America again and for the feedback. We are delighted to read you liked the service offered by our staff and that you were impressed with the facilities we offer. Thanks for making us your home away from home, and we look forward to being the hotel of your choice every time you are in the area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017

We were looking for a place to shower and sleep since we spent much of our time visiting friends in the city, so this was perfect. Very basic, nothing fancy, but it's perfect if you don't plan on spending your vacation in the hotel. Worth noting that it's about 30 minutes from downtown, but the hotel is near plenty of really nice, suburban dining and shopping options in a somewhat upscale area known as "West County."

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Extended Stay
Thank W1822LNjamesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this reviewResponded 14 November 2017

Thank you for being our guest at Extended Stay America. We are pleased to know you were impressed with our convenient location and that you also liked the value we offer. Thanks once more for your business, and we look forward to having you and your friends as our guest again in the near future.

Sincerely,
Hotel Management

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Reviewed 4 November 2017

For the price and convenience this was a nice stay. Lillie at the front desk is amazing and one whole point goes to her going above and beyond. Free coffee and light breakfast snacks in the morning were a nice touch.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this reviewResponded 5 November 2017

Lynne, thank you for including Extended Stay America in your travel plans. We are glad to read you found us to be a good value and that our associate Lillie thoroughly impressed you with her outstanding service. She will be pleased to hear your compliments. We hope to be your hotel of choice every time you visit this area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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