Ordered and paid online for pickup at the Creve Coeur Missouri location. Arrived at the scheduled time for pickup and was told that the order had somehow been 'stuck' in their computer and was not ready. Asked if we wanted to wait for the order and we said yes. 30 minutes later we received our to go order. Next day in reviewing my credit card charges I noticed a double charge from Granite City Food & Brewery. After waiting on the phone for over 12 minutes, I decided to go to the restaurant. It took 38 and half minutes of my time but the manger on duty finally told me I would receive my credit in 3 to 5 days. After 5 days I contacted their corporate office by email (since they won't answer their phone) to again ask for my credit which I had not received. It is now 7 days and still have not received the credit nor any response from their corporate office. I called my credit card company and canceled the transaction just prior to writing this review. Don't visit this location unless you have a great deal of time to waste on waiting around for your order or God forbid a credit due you due to their incompetence.
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