i like to stay in the same room at this location as often as possible and front desk staff and management work to make this happen. when i arrived earlier than the 2pm check-in, rutu at the front desk noted that my preferred room was just released and worked with housekeeping to see that it was serviced asap so that i could check in. i like that she recognized and acknowledged my preference; she has always been great at check-in and check-out. just as takeoff and landings are the most crucial parts of a flight, smooth and efficient checkins and checkouts do wonders for making a smooth overall stay. also, i cannot say enough about the manager tameka; she is what i call the "value proposition" for this facility: in terms of customer service, knowledge, assistance with any and every problem, and efficiency, she's the best. i have actually scheduled stays based on whether she is working at least part of the duration of my stay. she is pleasant, friendly and gives this facility a welcoming and pleasing feeling. i like to have her handle my checkouts whenever possible because i prefer emailed receipts to paper and i need to receive each one without fail and i can count on tameka (and rutu) to see that they are sent immediately. great management and desk staff.