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“Service is horrible”
Review of Steak 'n Shake

Steak 'n Shake
Ranked #299 of 430 Restaurants in Columbia
Cuisines: American
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Restaurant details
Dining options: After-hours, Takeout
Description: Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 80 years, the company's name has been symbolic of its heritage. The word "steak" stood for steakburger. The term "shake" stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak 'n Shake remains the "better burger" leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order. Other classics include the Frisco Melt, 7x7, Prime Steakburgers, and fan favorite M&M milkshakes.
Reviewed 28 August 2018 via mobile

I went here in columbia, mo when we first moved here. Staff feels its more important to talk with coworkers, and friends visiting instead of providing fresh quacamole and salad fixings. Drinks don't get filled unless asked and they give you your check with your meal so how are you going to order a shake? I went again this time earlier in the day thinking they would redeem themselves from poor service on our first visit. Nope. Bad thing is that I believe the manager we complained to on the first visit was here today too. Food is good if you don't order the guacamole or salad. Stale croutons too.

Thank pregoragu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (36)
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1 - 5 of 36 reviews

Reviewed 22 April 2018

Business is brisk, but seating is prompt and the food is very good with a nice variety to choose from. Shakes are heavenly.

Thank linda3942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018

We dont have one close to home, so I always go to this one when I'm there. Good food, clean facility. Price range cant be beat

Thank Stacy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018

On 1-5-18, we found outb that Steak-n-Shake NO LONGER makes the awesome silver-dollar hashbrowns. Their most flavorable hashbrowns ever. The SOLE reason I enjoyed going to S&S. Sad......you guys have deleted a favorite by thousands of breakfast patrons. Sigh......I guess elsewhere I need to search for what ENJOYED....a awesome hashbrown!!! :-/

    • Value
    • Service
    • Food
Thank Douglas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

Usually this resturant has fast service, but today we had to wait 20-30 minutes for a cup of coffee. After we got the coffee had to wait another 10 minutes for the creamer we requested. When they took our order finally after anotner wait, not only did it take awhile for the food to be delivered, but they got part of the order wrong. If we were not waiting for friends to show up and then had them there with us, we would have got up and walked out.
We were so embaressed because we told them good things about this Steak n Shake.

Thank Anita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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