I arrived on 12/22/11. My room was ready and I thought this would be a great stay. My room was on the third floor (smoking floor). The stench of stale cigarette smoke was very overpowering in the hall. My room smelled the same way. I had to go to Walgreens and purchase Febreze for the hall and my room. There was only so much it could do. My room was nice and clean and had plenty of towels. The next day I left at 09:30 and returned around 16:00. My room had not been cleaned. I was shocked since I did not put the do not disturb sign on the door. I called the desk and the clerk offered to let me change rooms since there was no housekeeping person on duty. I declined because I had unpacked and this would have been a big inconvenience. I asked if they would please send me some clean towels and toilet tissue (the rolls were almost empty when I arrived). One hour later I still didn't have towels or toilet tissue. I went to the desk to complain. There were THREE employees on duty (busy socializing with each other). I explained why I was there. They said they had forgotten about my request. They told me to wait while they got the items and I could take them up to my room myself. I declined. I was leaving the hotel and asked to have someone take the towels and tissue to my room. One clerk said "OK, that's room ***, right????? WRONG!!!! I had to tell them my room number again. When I returned around 23:00 the towels and tissue were on the ironing board. The buffet breakfast also has gone way, way down. The biscuits were cold, dry and hard. The bacon is thin as tissue paper and tasteless. The sausages were cold and tough and tasteless. I asked for a credit on my room since it didn't get cleaned one day. The clerk agreed. I was given $17.80 credit. Each day after that I was in my room when the maid arrived. She asked "Would you like your room cleaned?" Why would I NOT want my room cleaned? I have been pleased with Cabot Lodge in the past, but this time service was just plain bad. I have stayed here numerous times even though they don't have a loyalty program. I think I will be searching for another hotel the next time I go to Jackson. Cabot Lodge Ridgeland gets a thumbs down from me. Oh, 3 days before I checked out the floor had a strange smell worse than the cigarette smoke. It smelled like paint thinner or turpentine.
- Official Description (provided by the hotel):
- Escape from the ordinary to Cabot Lodge - where hospitality comes naturally. ... more less
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- Also Known As:
- Cabot Lodge Jackson North Hotel Ridgeland
- Cabot Hotel Jackson North
- Cabot Hotel Ridgeland