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“Service great but Checked out ASAP”

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Hilton Garden Inn Jackson Downtown
Ranked #2 of 38 Hotels in Jackson
Certificate of Excellence
Mississippi
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Service great but Checked out ASAP”
1 of 5 bubbles Reviewed 5 May 2012

The staff was really great so my terrible review has nothing to do with the service. I would think seriously before staying at another Hilton Garden Inn. Downtown Jackson has made some great strides in rebuilding it's glory days, and the remodeling of the King Edward hotel was an exciting event. I really wish another hotel chain would have taken it over. My husband and I live in the metro Jackson area and we were so looking forward to a fun night on the town and sleeping in without the children to wake us up. Well, thanks to the poorly designed drapery system that does not have black out shades (yes, we were awakened before 6AM on a Saturday), the extremely uncomfortable beds with terrible pillows, and the air conditioner not cooling the room it was the worst night of attempted sleep that I've ever had. We were up and in our car on the way home by 7 AM. So much for relaxing without interruption. I can't believe we paid money for that!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travel_Bonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 6 June 2012
Thank you for taking the time to comment on this recent visit. I appreciate the kind words spoken on behalf of the staff hospitality. My regrets for your discomfort with the bedding. This is standard HGI required bedding and indeed we've had similar comments from other guests. My apologies for restless night. Please be assured that every guestroom does indeed have blackout drapes and I regret that this was not evident on your visit. Please do not hesitate to contact us with your preferences should you wish to give our hotel another try. We'd be happy to accommodate a location you might better enjoy.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
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English first
Clackamas, Oregon
Level Contributor
98 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

Stayed April 12-15, 2012.

Great downtown location - close to historial area. But, it is a very quiet area if you are looking for a busy nightlife.

Loved the breakfast! The chef has a "fried green tomatoes eggs benedict" that I loved. Other great original options too.

Only problem was we were put on the 3rd floor. We were NOT aware this was a smoking floor & started to smell smoke. On check out, I mentioned about the floor & our bill was adjusted. (I marked down the sleep quality due to this.)

Room Tip: Make sure your are in a NON-SMOKING room!
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinkSurvivor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 11 July 2015
Thank you for your review. We truly appreciate your business and would be honored for you to stay with us in the future. Wes Scrape - General Manager
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Nashville, Tennessee
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Outstanding amenities, decor and service make the King Edward one of the South's premier hotels. And, the food in the bar is excellent.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Mktgpro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 6 June 2012
Thanks for the great feedback on the bar food. The King Edward Bar and Grill is a great place to hang out, whether inside or outside on the patio, and folks don't always hear how great the food is. Thanks very much for the candid response.
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New York City
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 18 April 2012

The King Edward Hotel, also known as the Hilton Garden Inn, is a pretty great hotel in downtown Jackson. It's rich with history & undrwent a 90 million dollar renovation a few years ago. The staff was very friendly. Our room was big with high ceilings. Everything was very nice, comfortable, and clean. It's located just down the block from the Mayflower Cafe, which is a great little restaurant from the 1930's. The hotel is also within walking distance of the new and old capital buildings. I would definately love to stay at the King Edward again.

  • Stayed April 2012, travelled on business
    • Value
    • Location
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Helpful?
1 Thank MadelineNewYorkCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 25 April 2012
Thank you for your fabulous feedback. Downtown is poised for additional restoration projects in the downtown area and I hope you get to spend some more time with us on your next visit. Truly, it was our pleasure to serve you.
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Senatobia, MS
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 March 2012

My family of 5 joined relatives for a Saturday night wedding in Jackson, MS. I think most of the 8th floor housed our wedding group. The staff was very nice and the rooms were clean. The parking staff was quick and pleasant when parking or retrieving our car. The bar tenders were most accommodating and friendly. We only were there for one night but it was a very good experience.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GPC3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MMAC2010, General Manager at Hilton Garden Inn Jackson Downtown, responded to this review, 25 April 2012
Thanks for sharing your experience with us. We appreciate the feedback and hope you can join us again in the near future for a longer visit. Truly, it was our pleasure to serve you and your family.
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Additional Information about Hilton Garden Inn Jackson Downtown

Property: Hilton Garden Inn Jackson Downtown
Address: 235 West Capitol Street, Jackson, MS 39201 (Formerly King Edward Hotel)
Phone Number:
Region: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Jackson
#4 Family Hotel in Jackson
Price range (per night): ₹ 6,742 - ₹ 10,595
Hotel Class:3 star — Hilton Garden Inn Jackson Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Whether you're attending an important business meeting, visiting historic sites or enjoying a Mississippi vacation, Hilton Garden Inn Jackson Downtown provides all you need to be your best. Rest comfortably in a bed with adjustable firmness or work efficiently at the large desk while seated in an ergonomic chair. All guest rooms and suites provide high-speed internet access, a refrigerator and microwave, so you will have everything you need to prepare for a successful day. At this Downtown Jackson hotel, we take care of life's details so you can focus on being your best while traveling. Review your meeting agenda or plan a day of sightseeing as you enjoy a cooked-to-order breakfast in the King Edward Grille, or savor classic American cuisine and Southern dishes for lunch and dinner. Our 24-hour Business Center and complimentary high-speed internet access enable you to keep in touch with your colleagues and family or take care of work tasks. ... more   less 
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Also Known As:
Hilton Garden Inn Jackson Downtown Hotel Jackson

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