I agree with the others that this property has a very strange vibe to it.
The appearance initially is that of new and modern. However, once you head towards your room, you realize it is of very poor quality. I was greeted in the elevator with a couple of empty beer cans. My room was on the top floor (4th) which is apparently utilized for the large extended family of the owner.
After going to sleep, I was awaken around midnight to door slamming and loud conversations in the hall. After several minutes of this, I opened the door and found a middle aged woman standing outside my room. I asked politely if she could keep it down, and it was apparent she spoke little english, nor really cared. The constant door slamming and running from room to room continued for awhile. I finally went back to sleep. Around 2AM, I was again jarred from my sleep by what sounded like a man in my room on the phone. I soon realized he was in the adjoining room, but it was as clear as if he was sitting on my bed. It was a very loud and animated conversation in his native tongue which lasted for quite some time. I finally knocked on the door, which he laughed and kept on talking on the phone.
Upon checkout, I asked about the group on the 4th floor. The desk clerk nervously acknowledged that it was in fact family members of the owner and they camp out there regularly. I kindly asked that the owner contact me as I felt it wasn't right that I paid nearly $100 to him for a nights rest, and his family members deprived me of that. Of course, I never heard from him. I also contacted Best Western, who also assured me there would be a follow up, and of course, nothing from them either.
I will no longer stay in any Best Western property due to this lack of concern. I would have been better off driving all night. I wouldn't have been any less tired, would have arrived much sooner and had an additional $100 in my pocket.
- Official Description (provided by the hotel):
- In Door Heated Pool & Spa, Evening coctail reception at the bar. Newest and the most beautiful hotel on the exit. ... more less
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- Also Known As:
- Best Western Goodman Inn And Suites
- Best Western Goodman Hotel Horn Lake