Very friendly helpful staff! We only stayed for one night before a cruise out of New Orleans, but the staff was so friendly! Southern Hospitality at its finest! We would definitely stay again. They even have a free shuttle to the casino if that’s your thing!
Dear beckab2003,
Thank you for your recent review of the Residence Inn in Gulfpoprt. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again soon.
Sincerely,
Sharon Welch
General Manager
Nice clean airport studio apt. Free Shuttle to and from airport. Extensive breakfast buffet very good, but not excellent. All the staff encountered top notch and hard working. Numerous restaurants and shopping within a mile. Beach and Island View Casino 5 miles. Sister hotel next door has nice evening restaurant and bar available. Never heard any noise from the airport. Recommend
Dear geraldj462,
Thank you for your recent review of the Residence Inn in Gulfport. We are delighted to know you enjoyed your stay. We hope you have safe travels and come back to see us again soon.
I stayed at this property years ago under a different manager. The improvements made by new Manager Sharon Welch impressive from check-in with Lawrence to the cleanliness and professionalism of the entire staff. Mia at front desk helped find an item I lost. Great breakfasts served by friendly staff, evening snacks delicious and much better than any I've experienced at other properties. It's a friendly, professionally run property where maintenance does a great job of making the property seem much newer than I know it is. Great landscaping, pool, hot tub, fall decorations and nothing overlooked. Very welcoming, helpful and friendly staff at all levels. They seem always happy. I look forward to many more returns.
Navybran, thank you for taking the time to provide us with great feedback from your recent stay here with us! We are thrilled to hear that you enjoyed the hotel, the staff and everything we have to offer here at the Residence Inn! We look forward to seeing you back soon.
I was booked here for an overnight stay due to battling flight issues. THE BRIGHTEST JOY of my frustrated travels primarily due to the service experience delivered by the staff!
First let’s start with APRIL, the Front Desk Agent who is an angel walking on earth. Her level of sincerity, care for you as a guest and just making the impossible possible is a breath of fresh air. April focuses on what she CAN DO to HELP! I wish I could take her along with me on all my travels; she is TOP NOTCH!
Then the driver who transported from the airport to the hotel and back is PHENOMENAL also. I am sorry that I dis not get his name; he was super friendly especially with a pick up after 1am and just immensely helpful. If this is what Southern Hospitality looks, sounds and feels like, I am all for it.
As for the hotel itself, it is “aging” in general and can use refreshing or remodeling. Making intentional changes such as the following: replace front lobby furniture especially when you can visibly see the aging; in the room - replace or deep clean the carpet, clean or replace the furniture and replace the aged porcelain bathtubs or at least replace with a modern shower.
That said, if you are more focused on exceptional service from a caring and friendly staff, you have found the best option in Gulfport that is 3 minutes from the airport. I was only here for 1 night due to flight issues trying to get back home. I arrived to Gulfport super frustrated but was smiling due to the amazing smiles of service from April!
Dear CurzanHamilton,
Thank you so much for your recent review of the Residence Inn in Gulfport. It was a pleasure speaking with you upon your departure. We are delighted to know you enjoyed your brief stay with us. I have shared your review with the entire team to celebrate their delivery of service.
We hope you have safe travels and come back to see us again.
Sincerely,
We were there for a baseball event and everything was great! From the first initial connect regarding our group through days after checkout the customer service here was fantastic!!!!! Upon arrival the kids receive a gift bag, there was a big welcome sign, and there was suggestions on what to do. Ms. Donna, Ms. Laurie, and Mr. Lawerance hands down were the best to work with you. If you ever need somewhere for your group to stay contact Ms. Donna, she made everything easy breezy; she was always available and quick when problems arise! The entire staff we came across were friendly, quick at getting things you needed, and the rooms were very clean. My husband and I definitely look forward to staying here again even if it’s only our family!
Dear 544alesiah,
Thank you for your recent review of the Residence Inn in Gulfport. We are so delighted to know you enjoyed your stay. Your great review has been shared with the entire staff. We like to celebrate these reviews. We hope you have safe travels and come back to see us again soon.
Sincerely,
Sharon
