I reserved through an online booking agency.
The desk clerk was NOT friendly at all. My room was booked as smoking somehow and she got an attitude when i asked her to change it.
I brushed this off and asked if there was any availability downstairs as i have knee problems and climbing stairs is painful. She told me that, due to remodeling, there were no downstairs rooms available.
My co worker arrived 3 hours later and was given a downstairs room without asking.
This is very poor hospitality and I was disappointed with the service i received.
I was, however, pleased with the clerk and house keeping the following day when I asked for and was granted a late check out.More