I am a diamond member with choice with well over 100 nights a year. This night challenges to be the worst yet.
No shower curtain
No hair dryer
Old coffee in coffee pot
Remote didn't work
Dirty towel hanging on bathroom door
The hardest matres I've ever tried to sleep on. I say tried because I ended up on the floor.
I called the front desk to inform them of the issues I had, and was told sorry were sold out nothing I can do!!! I asked for a mgr upon checkout and was told there wasn't one available. I called later in the day and spoke with mgr, and was offered a 50% refund
The hotel staff was friendly. The hotel was clean ( other then my room ). The breakfast was above average. If they offer you room #224 turn around and walk out.More