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All reviewsfront deskwestern hotelsroom was cleanocean springsconvenient locationwould stay here againstayed one nightcomplimentary breakfastyogurteasy accessgreat place to staynice stayenjoyed our staybwoctaviaclarainternet
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Reviewed 22 November 2016

The staff was extremely courteous and professional. Octavia made us feel welcome when making the reservation on the phone and when we arrived. Our room was very clean, and the king size bed and pillows were comfortable..We felt rested and ready for a ten hour drive the next day.

  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 969judithv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 26 November 2016

Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to Octavia and she thank you for the compliments.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111.

Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2016 via mobile

Hotel was excellent in all categories. Great staff, excellent breakfast, outstanding housekeeping staff especially VIB who took excellent care of our room during our entire stay. Will definitely stay at Cypress Creek during my next visit. Will be staying at Best Western Plus wherever I travel. Thanks again for such a great stay.

Stayed: November 2016, travelled with family
1  Thank rogersO8994GN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 23 November 2016

Thank you for writing a review regarding your recent stay at our property. We have conveyed your gratitude to our staff and they thank you for your compliments. Ms. Vib is an asset to this property & we are proud have some one like her on our staff.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111.

Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2016

This was a great hotel when I stayed there last year. This year the bathroom looked like it was repaired by a child and the bed was like a slab of concrete. Complained to the front desk Saturday morning about the bed and was told, "some people like a hard mattress". This is Customer SERVICE, you tell someone that others wouldn't complain about the mattress. I WILL NEVER STAY at this hotel again period and will advise all others not to stay. Did this hotel change owners?

  • Stayed: November 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Steven K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 16 November 2016

Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please call us and we will make sure that your next with us is as satisfactory as you would like it to be.

If I can provide any assistance, please don't hesitate to contact me directly at 228-875-7111.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2016 via mobile

Everything was GREAT. The Staff Was AMAZING & Ms. Vib was very friendly & courteous! Definitely will be back! Pool was clean, breakfast was great & kept long enough for you to eat in a timely manner.! 5 star service!

Stayed: October 2016, travelled as a couple
Thank Tyler B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 23 October 2016

Thank you for writing a review regarding your recent stay at our property.
We have conveyed your gratitude to our staff and specially Ms. VIB who is an asset to this hotel.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2016

Small hotel right next to Highway 10. Close to all major casinos. Not much to eat within 10 minutes. McDonalds, Wendy's, Dominoes. Room was clean. Had a small table and 2 chairs, which came in handy. No hair dryer. Sink area is separate from toilet area. Beds were comfortable and AC was great. Soundproofing between rooms was good, other than people letting their doors slam. Breakfast buffet was uninspired.

  • Stayed: October 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Lynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syed N, General Manager at Best Western Plus Cypress Creek, responded to this reviewResponded 20 October 2016

Thank you for writing a review regarding your recent stay at our property.
We are sorry that you did not like our breakfast and would welcome your suggestions as to how we can improve further.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 228 875 7111.

Thank you again for taking the time to write this review. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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