We had a good glamping experience. Very clean and comfortable beds.The staff were very friendly and helpful. Thanks to Bec, Alice, Darren, Tallis for great service and always helping us out. Recommended for folks who are not precious and enjoy relaxed island life.
From the beginning this booking was horrible. Took 1 month and 5 phone calls to advise staff our booking confirmation and information wasn’t received.
The staff argued, stating the email had been sent, when they had the wrong email address.
We were told it was an easy 1/2 beach 4wd from the barge to the accommodation, it is not. It’s a dry inland track as part of the beach access is permanently closed. There’s no readable signage in the dark.
On 24 December, we received a text to say the keys and information will be provided in a drop box out the front of the Castaways store.
Upon our arrival at night, there was no drop off box, keys nor envelop! Couldn’t call anybody for help, there’s no phone number or manager. Sent 2 unsuccessful emails.
The store condition and outdoor dining area is in poor dirty condition.
Our children were scared, there were no lights either.
Forgetting about clients arrival is completely unacceptable. This is a nightmare holiday experience.
Upon leaving after waiting for over an hour, a yelling man appeared, incomprehensible, inappropriately dressed, stating he forget to install a drop box, didn’t know about the booking, the “luxury” rooms don’t have keys, and was non communicative.
Complete waste of $750.00 for 2 nights accommodation. Forced to sleep in our car! Without food, dinner etc.
I will certainly be back again but thought the owners should look into a few small but important items that would make a difference to future stays. This is the second time we have stayed in Unit 3 "Taylor". I noticed new ceiling fans, lounge, updated toilet and tiles in the bathroom and vanity which were all lovely. I also notice that the remote only works to turn the TV on and off, the cleaners missed the grill, many of the pots supplied I wouldn't touch, the kettle was covered in grease and kitchen table and outdoor tables need a good wipe. Its not cheap to stay so I would also expect soap for the shower, washers and extra garbage bags so that you could empty your rubbish daily. Staff and food at the cafe were lovely so well done.
Just returned from 3 nights stay at Castaways in apartment above the shop.
Accommodation was excellent. The kitchen had everything you could need with oven, large fridge and microwave. Large balcony and great location. Ate in the restaurant downstairs and found prices very reasonable. Staff were all friendly.
We will definitely be back.
Castaway crew rock! We spent a week on Moreton to celebrate a milestone birthday. We were evacuated due to fires but returned when it was safe. The Castaway crew were helpful, friendly and accommodating!
We will be back #2020
P.S they know how to cook and the food was delicious
Castaways is a great local shop that offers, food and beverage and the supplies you may have left at home, while i would suggest that when travelling to Moreton Island you make sure you are very well prepared for your stay with food, drink, necessities the Castaways shop offers soem great take away or dine in food for your stay as well as a small range of alcohol, drinks, nibbles, the team are always friendly. I find the food much beeter quality that that at the resort at a fraction of the price.
