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“Decent "downtown" hotel” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel St Paul Downtown

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DoubleTree by Hilton Hotel St Paul Downtown
Ranked #2 of 16 Hotels in Saint Paul
Cleveland, OH
Level Contributor
47 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Decent "downtown" hotel”
4 of 5 bubbles Reviewed 30 July 2012

I was a little concerned based on recent flag change to DoubleTree (from Hilton Garden Inn) and some of the other revierws that I saw here.

The elevators could really use some modernizing (not to mention a little more kick in its step), the hallways on guest floors could likewise use a little sprucing up (the new carpet is great, but the wiremold on the ceilings would be more appropirate for a Motel 6) but those are relatively minor gripes.

The front desk staff was prompt and attentive. After wandering the immediate area on my own at 5:30 on a Friday night I noticed that it seemed particularly desolate -- asking at the front desk they pointed me in the direction of some of the more lively areas and the one I headed for was an easy couple block walk away.

The room itself was clean, bright, and well stocked with a great view of downtown out the windows.

Waking up the next morning and packing up, the drive to MSP for my flight home was likewise easy and painless.

  • Stayed July 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lincolnjkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, 3 August 2012
Thank you for your comments. We are very happy to hear the staff at The Doubletree was attentive to your needs. We work very hard to engage with each of our guests to help make their visit with us the best it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Monroe
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 4 July 2012

Long trip there, then on top of everything, not happy with a certain gentleman that took advantage of travellers, bartender JP to be exact, he ran up tabs on customer even though we specified not too , (doesnt listen to well from what I noticed). The next problem I also noticed was a pool that isnt handy cap excessiable, my mother in law couldnt use it that well , not even a big enough pool if you ask me the ones in home town are alot bigger, not saying much for a Hilton owned hotel, if you ask me. Another, thing i also wasnt happy with is that some of the left side rooms had only one piece of wood blocking the window, suggestion put in guard rails for kids, to avoiid any accidents from happening like some kid falling out the window, not unless shatter proof windows are already installed. Finally , not happy with cooking skills there noticed pizza look like they charged me $12.00 for a Diggorno Pizza and put it on a new plate, and breakfast buffet , sausages looked undercook if you ask me. I would hope someone takes this review to heart and gets some better service elsewere.

Room Tip: rooms on the right hand off the elavators, and watch your bartender down there hopefully he doesnt t...
See more room tips
  • Stayed June 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank wowforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, 3 August 2012
I will personally follow up with my team with each of your concerns. As we have recently converted to the Doubletree brand, we will continue to work hard to achieve the high brand standards Doubletree is known for. We hope when your travels call for St. Paul, we will have the opportunity to serve you again and prove to you our commitment in providing the very best in service and accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 3 July 2012

Clean rooms and the friendliest front desk staff I have encountered! The elevators are a smidge loud and shaky on landings but other than that - very pleasant stay!

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank suzym27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, 3 August 2012
Thank you for your comments. We work very hard to maintain the high standards Doubletree is known for. We especially enjoy engaging with our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange, Connecticut
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 28 June 2012

Stayed here for a long weekend for the River's Edge Music Festival on Harriet Island. Check in was very easy and the warm cookie upon arrival was a nice touch! The room was very clean, but there was no view from the 8th floor! Easy to get to the festival and easy to find bars/restaurants in the area. For a quick breakfast, there was a brueggers a couple of blocks away. The staff at the front desk were very helpful and friendly. Overall, the stay at the Doubletree was great.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Heather516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crested Butte, Colorado
Level Contributor
184 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 20 June 2012

This is one of this old dumpy hotels that has been re-branded in order to trick you into staing here. New lobby, new sinks in rooms, same old wallpaper/carpet/air vents, etc. I like Double Tree hotels and normally they are fine. This one is a dump even though it's been updated. Sorry guys, you tricked me once - but never again.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, 22 June 2012
Thank you for your comments. The Doubletree brand require us to operate at very high standards. When an issue arise, as the one you mentioned, we are quick to respond and fix the problem. Again, that is why we appreciate your comments. We trust that you found the hotel to be exceptionally clean and the staff engaging. We hope to see you again when your travels take you to St. Paul. Please call me if they do. I would be happy to personally make your reservation.

Brian Schmechel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel St Paul Downtown

Property: DoubleTree by Hilton Hotel St Paul Downtown
Address: 411 Minnesota St, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
Phone Number:
Region: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint Paul
#4 Romantic Hotel in Saint Paul
Price range (per night): ₹ 7,010 - ₹ 12,941
Hotel Class:3 star — DoubleTree by Hilton Hotel St Paul Downtown 3*
Number of rooms: 251
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel St. Paul Downtown offers guests comfortable accommodations in a convenient location in the heart of St. Paul’s entertainment and business district and skyway connected to many state, federal and corporate offices as well as great shopping and dining outlets. Each guest room in our St. Paul hotel includes a microwave and refrigerator for you convenience plus complimentary wireless for you to stay connected while away. Relax in the indoor heated pool or keep up with your exercise routine in the modern fitness center. Check out nearby attractions like the top-rated Minnesota Children’s Museum or Minnesota Science Museum. Visit us and enjoy The DoubleTree by Hilton Downtown and a memorable trip to the Twin Cities! ... more   less 
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Also Known As:
Hilton Garden Inn St Paul City Hotel Saint Paul
Hilton Garden Inn Saint Paul
Hilton Saint Paul
Saint Paul Hilton

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