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Reviewed 11 February 2018

This was a terrible property. The lobby area was presentable but the room was awful not clean, sheets looked dirty sink was cracked. Blue substance on closet doors. Were too tired to move and were not even offered another room. TV did not turn on had to call staff. Beds and pillows were uncomfortable

  • Stayed: February 2018, travelled with family
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Review collected in partnership with Best Western
Thank Pat E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwoakdale, Manager at Best Western Regency Plaza Hotel - St. Paul East, responded to this reviewResponded 12 February 2018

Thank you for taking the time to provide us with feedback from your recent stay.

I want to apologize for not meeting your expectations.

If you would like to contact me directly at the hotel, I would be more then happy to speak with you in detail about your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC