This place was going to get a three star rating from me before I saw that they fraudulently charged me a smoking fee!! Really?? Yes, I smoke, yes you can clearly see me going outside in the freezing cold to smoke. But the only smoke material left in the room was an old pack of cigarettes... They even sent up a worker who walked in my room and said, no don't smell any smoke. So basically if You even throw away a pack of empty cigarets in that Room you're getting charged. I called the manager and she said that there is tons of Evidence of smoking in that Room lol lie #1! there was a candle in the Room and there is an empty pack as cigarettes... I've only dealt w this 2 times in my over 10 years of travelling... always blows my mind when a hotel has to lie! This place is really a joke before any of this happened I paid for a suite and as I checked in I saw it was a regular room. they gave me just a 2 bedroom with a tiny little foldout couch. I was like this is not a suite. this is a joke online it said was two separate rooms, so then they put me in the executive suite which was what I expected. So I realize now they will try and see if your paying attention. Anything you don't notice, they will completely rob you for! if they're charging people smoking fees that never smoked and saying the evidence is a candle in the garbage they're pathetic! Really sad experience with this property. Been using Holiday Inns a really long time. I refuse after this.
- Official Description (provided by the hotel):
- Welcome! Enjoy a cozy new look throughout the Holiday Inn Express Hotel & Suites, in a totally smoke free environment. For business or pleasure you'll find state of the art features you expect from a great hotel.Featuring the Simply Smart Bedding Collection, we have added wireless Internet to our already wired rooms and a new business center with PrinterOn capabilities. Conveniently located on the corner of hwy 62 and Shady Oak Rd. just one mile east of I-494 and adjacent to Opus Office Park. Whether traveling for business or leisure our easy on/ off access from hwy 62 to hwy 212 or hwy 169 only gives more accessibility to any venue you may want to visit. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Hotels.com, Booking.com and HotelQuickly so you can book your Holiday Inn Express Minneapolis-Minnetonka reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Minneapolis-Minnetonka Hotel Minnetonka
- Holiday Inn Minnetonka
- Minnetonka Holiday Inn