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“Rude staff and smelling rooms”

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The Downtown Duluth Inn
Ranked #23 of 33 Hotels in Duluth
Winnipeg, MB
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Rude staff and smelling rooms”
1 of 5 bubbles Reviewed 31 July 2005

The staff/owner of this Best Western is a very rude unprofessional individual. Booked room over the net, but did not receive waht booked (and confirmed) and no attempts was made to correct problem.
Non-smoking room was booked, but room that was supposed to be non-smoking reeked of smoke.
Unfortunately, due to the season no other hotels had vacancy.
Later in the evening, at a private function, I met one of the executives of the corporation that owns a number of Best Western hotels, including this one.
I voiced my opinion abotht his place and the staff, and was told that they had numerous complaints about this individual, and are planning changes.
I will never stay in this dive again.
However, I will stay Best Western again, as I have always received great service, and this place must be the one exception in the chain.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank jomoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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344 reviews from our community

Traveller rating
    70
    109
    87
    42
    36
See reviews for
86
123
33
39
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
A TripAdvisor Member
3 of 5 bubbles Reviewed 21 March 2005

Based upon the prior review here, we almost didn't book a room at this establishment. Glad that we decided to try it anyway and reach our own decisions. The price was reasonable for the area, the front desk clerk very helpful and accomodating, the room was clean and even though it was a smoking room it did not have any odors that I detected (I am a non-smoker btw). There was continental breakfast in the morning and the office was nice and clean. Would stay here again without hesitation.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1 of 5 bubbles Reviewed 10 January 2005

Non-smoking room smelled like smoke and pee. Stains all over ceilings and floors in room and halls. "Body hair" in the blankets. Absolutly discusting. Very very disappointing. I've never stayed at a hotel this gross before.

Helpful?
11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about The Downtown Duluth Inn

Property: The Downtown Duluth Inn
Address: 131 W 2nd St, Duluth, MN 55802-2193 (Formerly Best Western)
Region: United States > Minnesota > Duluth
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #23 of 33 Hotels in Duluth
Price range (per night): ₹ 4,567 - ₹ 12,994
Hotel Class:2 star — The Downtown Duluth Inn 2*
Number of rooms: 45
Official Description (provided by the hotel):
A convenient location is what draws many travelers to our Duluth hotel, but it's the hospitality and top quality that brings return guests to us. Duluth hotels are already known for great hospitality, but we go the extra mile to make you feel right at home. Our North Shore hotel has everything you need for a spectacular getaway, like luxury bedding, spacious rooms that are comfortable and cool, and a free daily breakfast. Canal Park and the Lakewalk along the shores of Lake Superior are minutes from our hotel located in downtown Duluth, making it easy for guests to enjoy the beauty of the region. At our Lake Superior hotel, the best of the city is right around the corner. Enjoy downtown shopping or head to Miller Hill Mall for a wide selection of favorite shops. The Blues Festival is a local favorite, but the Grandma's Marathon has runners of all ages coming to town. The Reggae Festival and NorthShore Inline Marathon(R) are also popular events near our Duluth hotel. Whether you're here for Bike MS(R)150 or to visit Bentleyville, a great location can make all the difference. We're also close to hospitals like Essentia Health, St. Luke's, St. Mary's and Miller Dwan, which is convenient for medical patients and healthcare workers in town for business. We cater to a wide range of business travelers at our Duluth hotel. Events at Duluth Entertainment Convention Center (DECC) and AMSOIL Arena draw in tradeshow attendees and presenters from around the country. Local schools, colleges and universities also bring those looking for an extended stay to the property. St. Scholastica, the University of Minnesota Duluth, Lake Superior College, Duluth Business University and the University of Wisconsin Superior are all close to us. ... more   less 
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Also Known As:
Best Western Downtown Hotel Duluth
Duluth Best Western
Best Western Duluth

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