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“Terrible owner”

Hiep Thanh BBQ and Deli
Cuisines: Vietnamese
Restaurant details
Reviewed 1 April 2018 via mobile

I would not recommend this place. The owners wife is rude and needs to be more educated in customer service. I came in today to order a 1/2 duck and she refused to sell me a 1/2 duck because she only had whole ducks available. Note, the menu has a price for an order of a 1/2 duck and no 1/2 ducks will be sold after 2pm; it was 9:45 am. She looked at me as if I was crazy for ordering a half duck. Maybe she needs to be more familiarize with her menu. If you don't want to sell 1/2 a duck then don't advertise it because your are falsifying to try to get consumers into your establishment. This false advertisement will be reported and I hope that this place will be closed. The restaurant deli has remodeled and is a lot smaller than it used to be and I bet the reason is because of the terrible customer service from the wife. No one wants to come back..

Thank Miss M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (8)
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3 - 7 of 8 reviews

Reviewed 16 August 2017 via mobile

So a lot of people complained about the lady that works there. As soon as I walked in I treated her with kindness and tons of enthusiasms about eating there and she was the same way back. I enjoyed her. I ordered the bbq pork and duck. Omg did I leave stuffed. It was very good. I'd go again and I'm picky.

Thank 244chuckl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2017

Went to grab some fresh A barbeque pork. I asked the owner Sam for non fatty portion and he yelled at me. Not very good customer service. His wife is better at customer service. However, the food is good as ever.

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Thank Glenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2016 via mobile

I've been to this place 2 times. First visit there, i ordered egg rolls, lo mein & fish ma soup. It tasted great! At my second visit, i decided to try their bubble tea & pho. - The pho broth had no flavor. I tried adding the sauce they provide but it didn't help any. It was difficult for me to finish the pho. Bubble tea was ok. I order egg rolls again too & it didn't taste so good. I would consider going here again but not for the pho. Would recommend friends/family to this place IF they want average food. But would not recommend the pho.

Thank Lsy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2016

Really good roast duck, barbecue pork and other Asian deliquesces. They have the steam buns and the baked ones too. Place is pretty busy, prices are moderate.

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1  Thank Glenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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