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Reviewed 2 September 2017

worst place to stay. dirty room, stinky, pool was a mess and hot tub didn't work. walls and ceiling in pool room were falling apart.expensive for the mess this place is. wouldn't ever stay here again. prices are cheaper this year but would still not stay here again.

Stayed: October 2016
Thank N8506UWpatriciat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKnightsInnMI, Guest Relations Manager at Knights Inn Saginaw, responded to this reviewResponded 4 September 2017

N8506UWpatriciat,

Thank you for taking the time to share your experience! We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. Kind regards.

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Reviewed 16 April 2017

Our room was absolutely filthy and it was obvious that this had previously been a smoking room because it still stank. There was a candy wrapper left on the floor of the bathroom, every wall had dirty smudges, there were dirty fingerprints on the pictures on the wall, and the carpet had not been vacuumed in a long time. The only good thing I can say about our room was that the water pressure was good.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
Thank worf2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKnightsInnMI, Guest Relations Manager at Knights Inn Saginaw, responded to this reviewResponded 17 April 2017

Dear worf2017,

Thank you for your review, your feedback and your comments regarding your stay. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future.

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Reviewed 12 March 2017 via mobile

The rooms are not always good me and my boyfriend had a room and the shower knob did not turn you . you could only just cut it on you couldn't turn it to hot water. And one time they even gave us a room with a frozen freaking bed. It was even a loud party next door to us and all we heard was cursing, loud music and bumping around. This place has the potential to be awesome because the staff is wonderful. This hotel is also near a lot shopping centers and restaurants.

Stayed: December 2016, travelled as a couple
Thank Kenyaejones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKnightsInnMI, Guest Relations Manager at Knights Inn Saginaw, responded to this reviewResponded 16 March 2017

Dear Kenyaejones,

I am so sorry to hear about the difficulties that you experienced with the our room and shower knob though I’m glad you found our location to be convenient and hospitality. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve. Thank you for choosing our hotel. We hope to see you again soon.


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Reviewed 27 September 2016 via mobile

The bed was excellent but the sheets were too small for the comfy mattress, so the bottom sheet kept coming off all night. Fridge and MW. Good tv. I couldn't log on to wifi and had to have the office show me how to use a different "hotspot". It worked ok after that, but had to keep logging on. The breakfast was pretty skimpy. Had a skinny biscuit and sausage, cereal, and tiny bagel. Overall not bad for the price.

Stayed: September 2016, travelled as a couple
Thank RetiredTravelsEnid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKnightsInnMI, Guest Relations Manager at Knights Inn Saginaw, responded to this reviewResponded 28 September 2016

Dear RetiredTravelsEnid,

Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

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Reviewed 14 September 2016

This hotel is older, but it is worth the cost. Front desk is very helpful and polite.
The rooms are in good condition. The walls are a bit thin, but it was livable.
In a good location, especially access for food and shopping options.

  • Stayed: September 2016, travelled solo
    • Value
    • Cleanliness
    • Service
Thank NivyRae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKnightsInnMI, Guest Relations Manager at Knights Inn Saginaw, responded to this reviewResponded 16 September 2016

Dear NivyRae,

I am happy to learn that you enjoyed the value, location and our staff which is very helpful and polite. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We hope to impress you again during your next visit and we thank you for sharing your experience.

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