I had made a reservation for December 11th until December 12th. I tried checking in online through the app, and it wouldn’t allow me to. We got a call shortly after we unsuccessfully tried checking in online that our reservation is cancelled due to “safety”, and not given any more information they said this was just a “courtesy call”. Check in starts at 3 pm, and we got the call that our reservation was cancelled at 6 pm. That is ridiculous. We were upset that we just drove 5 hours into town to have a good day. Instead we had to drive the 5 hours home that same day because all the other hotels were booked in the area. This company is lucky that we weren't drinking too much, and we were still able to drive home. Honestly still worried I might die because we are all exhausted and we were planning on having somewhere to stay for the night. Y’all are paying for our funeral costs. They should have had a room ready at 3 pm when our room was supposed to be ready, but I am betting they just overbooked the hotel. I will be telling everybody I know about this encounter because you just put all of our lives at risk. I am very upset with the Hilton Company.

Thanks for a great stay! The only reason I gave lower sleep quality is because we have a really nice mattress at home.. no on can compete with it!! But overall hotel stay was great! Kids loved the pool!

What a joy staying at such a superb hotel after a less than stellar night the prior evening at a "top-rated" motel in Mackinaw City. The Saginaw Hampton surprised me repeatedly with superior accommodations and excellent service.

I was extremely pleased to be provided both spring water AND a complimentary snack from the pantry at check-in (dried fruit and nut mix), a much appreciated upgrade from the typical Nestle purified water (which I won't drink). As a Hilton Honors member, I'm rarely offered a snack. Later in the evening when I went searching for more munchies, I actually found non-GMO veggie straws in the pantry and was more than willing to pay $3 for a healthy product. When I raved about the fact that this location carried snacks I can feel good about eating, I was offered a gratis snack at check-out.

I loved the automatic light in the bathroom, which converts to a nightlight in the dark. I also loved the very quiet heater, after enduring an extremely noisy one the prior night. This hotel had blackout curtains that actually kept the light out until I was ready to get up. In fact, I overslept and missed breakfast, which ends at 9:00 on weekdays.

Another pleasant surprise was the 24-hour fitness room and business room. One of the Hamptons in Ohio that I booked during this trip is still using the virus as an excuse to keep its pool and fitness center closed indefinitely, while the Hampton Inn & Suites at Saginaw has all its facilities operating normally. The pool is open until 11:00 pm, and the last hour of pool time is for adults-only.

The hotel was spotless clean. The complimentary wi-fi speed was excellent. The bed was divine, although I wish the Hilton brand would replace its entire pillow line with something in the firmer category.

Our room had all the amenities we expected - microwave, mini-refridge, plenty of lighting and electrical outlets, a desk and chair, easy chair, night stand, dresser, small flat screen, full length mirror, coffee maker, radio alarm, ice bucket, and plenty of thick towels. Toiletries were impressive too, including shampoo and conditioner, body lotion, French-milled face and bath soap, make-up remover towelette, and even an emergency vanity kit.

Usually a double queen room is cramped, with very little floor space. Our room here had plenty of room for luggage and all the personal items we brought in. I loved everything about my stay at Saginaw Hampton and would certainly book this hotel again.