I had made a reservation for December 11th until December 12th. I tried checking in online through the app, and it wouldn’t allow me to. We got a call shortly after we unsuccessfully tried checking in online that our reservation is cancelled due to “safety”, and not given any more information they said this was just a “courtesy call”. Check in starts at 3 pm, and we got the call that our reservation was cancelled at 6 pm. That is ridiculous. We were upset that we just drove 5 hours into town to have a good day. Instead we had to drive the 5 hours home that same day because all the other hotels were booked in the area. This company is lucky that we weren't drinking too much, and we were still able to drive home. Honestly still worried I might die because we are all exhausted and we were planning on having somewhere to stay for the night. Y’all are paying for our funeral costs. They should have had a room ready at 3 pm when our room was supposed to be ready, but I am betting they just overbooked the hotel. I will be telling everybody I know about this encounter because you just put all of our lives at risk. I am very upset with the Hilton Company.More
- Visit hotel website
- 011 91 0008000501395
- Free Wifi
- Free parking
- Pool
- Fitness centre