I arrived at the Marriott after a drive from Defiance, OH for a week long work related training. The person who checked me in (Mary) was sweet, personable, and exceptionally helpful. She made my check in process easy and comfortable. (She is great with her customers and should be recognized!!) When I went out to my vehicle to get my bags, she walked out to give me a breakfast voucher. I told her I had to leave early the next morning so she said she would apply that for dinner. I asked her about the shuttle and when it ran. She said the airport shuttle ran 24 hours per day and what the schedule of pickups were. Once I deposited my bags in my room, I took my rental car to the airport to return and took the shuttle back to the hotel.
This made my early morning return trip so much easier! I decided to have room service for dinner. The dining selections were limited but I made my selection and called it in. They told me 45 minutes but it came so much quicker! The staff was nice, professional and accommodating.
The room was very nice - amenities were the single serve coffee maker, the refrigerator but no microwave. The TV remote was a bit worn as it was difficult to change channels. The soap, bath gel, shampoo and conditioner were very nice and easy to use (unlike the ones at the Hampton where you have to beat the product out of them.)
The fitness center had plenty of cardio equipment and a bit of weights. The pool and spa (even though I did not use) looked very inviting and fun.
I recommend this Marriott just on the great customer service!!
- Official Description (provided by the hotel):
- The ** Newly Renovated ** Detroit Metro Airport Marriott Hotel combines convenient location with friendly staff to create a one of a kind Detroit hotel experience. This Detroit Hotel offers a wealth of amenities including wireless high-speed internet, 37" flat screens, fitness center, and indoor swimming pool as well as complimentary airport and area shuttle within 3 miles and on-site parking. Located close to IKEA, Henry Ford Museum and University of Michigan making us an ideal choice for your next stay. Enjoy fine cuisine in the newly redesigned Restaurant and Bar or order room service 6AM-11PM. The Detroit Metro Airport Marriott Hotel will also help you plan your next business or social meeting with ease and flexibility in one of our fourteen meeting rooms occupying 6,600 square feet. Whether flying into Detroit or looking for an escape from downtown, the Detroit Metro Airport (DTW) Marriott hotel is uniquely suited to meet your every need. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Detroit Airport Hotel Detroit
- Marriott Romulus
- Romulus Marriott