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Residence Inn
₹9,112
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107 - 112 of 202 reviews
Reviewed 24 July 2016

We LOVE the recent renovations at this location. The modern upgrades made our stay even more relaxing and enjoyable. The staff has the best customer service our family has ever experienced in all of our travels. Internet was high speed enough to stream Netflix. Highly recommend!

Room tip: This property has numerous rooms for guests with physical challenges.
Date of stay: April 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Dawn D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this reviewResponded 29 July 2016

Hello Dawn,

Our staff and guests are ecstatic about the brand new renovations and it's great that you are as well. We couldn't be happier with the work that was done and it really is an incredible transformation. Thank you for the kind words about our staff as we still pride ourselves on providing top notch customer service and superior cleanliness. We are very grateful that you and your family continue to stay with us and we are looking forward to serving you again very soon.

Best Regards,

Ryan K. GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2016

I had a one-bedroom unit at Residence Inn/Pontiac which was about 15 minutes from downtown Detroit. The unit was roomy, clean and comfortable. I had a nice full kitchen with two flat screen televisions. The free breakfast was good, eggs, sausage, potatoes, muffins, yogurt, oatmeal, cereals, fruit, juices, and bread items. The staff was quite friendly and knowledgeable about the area.The only negative was the air conditioning unit was quite noisy. I had to turn the TV way up to drown out the noise.

Date of stay: July 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Traveliseducational1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this reviewResponded 29 July 2016

Thank you so much for the kind review. I am very happy that you enjoyed our many breakfast options and the extra space our guest rooms provide. I apologize that the air conditioning unit was noisy in your room. We are in the process of switching out the older models with brand new, and much quieter models. I am confident that we can further exceed your expectations if you choose to stay with us again in the future.

Sincerely,

Ryan K, GM

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Reviewed 14 May 2016 via mobile

The staff s fantastic! The rooms are very clean and comfortable as well. I was here all week and had no complaints. All of the staff from the front desk to the landscapers were beyond helpful and nice, offering g god ideas for this to do. I will come back even if it's not for business.

Date of stay: May 2016
Trip type: Travelled on business
Thank Martha B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this reviewResponded 16 May 2016

Thank you so much for the fantastic review. Our staff appreciates your kind words, and we look forward to hosting you again!

Ryan K.
GM

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Reviewed 7 May 2016

As a Marriott "regular" this hotel should be a model for other properties to study on how to provide excellent customer service. From the initial greeting at check-in to my early morning checkout yesterday I have nothing but praise for the very courteous and professional staff during my week stay. Always a hello and a smile when I passed the front desk - and any questions I had answered quickly. Lori is a rock star!

The property and all rooms are newly renovated and all updates are complete so any worries about construction are no longer an issue (from previous posts).

This is my new "go to" hotel when I'm in the Troy/Pontiac area. Easily accessible from Route 75 but far enough away so that road noise is not an issue.

Room tip: I always prefer top floor rooms to avoid hearing footsteps above.
Date of stay: May 2016
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank beachbobe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this reviewResponded 11 May 2016

We are so grateful that you chose to review our hotel on Tripadvisor. Thank you so much for the kind words as we pride ourselves on having the most friendly and professional staff in our area. We know that you have a lot of hotel choices when you travel, so we are truly honored to be your "go to" hotel. We look forward to providing you with the same great service each time you visit Pontiac!

Sincerely,

Ryan K.
GM

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Reviewed 25 April 2016

First off let me say I am sorry that it has taken me a little time to write this review. Ok so I am extremely critical of customer service since I work in that industry and have a certan standard that I think should be met. I have to send high praise for Sondra and the rest of the staff because they took such good care of my son and I!! We left lansing later than intended and I called Sondra and let her know we were still coming. When we arrived it was after 9pm and my son was sleeping, we had driven through a snow storm and I had worked about 10 hours. I was greeted with a smile right away by Sondra. Sondra was very patient with me since I had to put my sleeping 6 year old boy down and get him settled. While reviewing everything about my weekend stay with Sondra, she informed me that she had upgraded my room to a suite (2 bdrm, full kitchen, dining and living room with fireplace!!!) - free of charge! I was totally stunned by this random act of kindness! Sondra checked on us the entire duration of our stay, she was kind, genuine, and showed true pride in the job she does. I could seriously go on and on! Let me also say that the rest of the staff was also very kind and on top of everything! I have had maybe a handful of customer service experiences to the level I had with this and I would send anyone there who asked. Also the room was beautiful as well as the hotel (apparently the renovations finished a week before we stayed)! So thank you!

Date of stay: April 2016
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank rachellK9183WZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan K, General Manager at Residence Inn Detroit Pontiac/Auburn Hills, responded to this reviewResponded 11 May 2016

Rachel,

Your review of our hotel is nothing less than tremendous. Thank you! As a fellow member of the hospitality industry, I'm sure you know that we love to read reviews like this and this is truly one of the many reasons we all love providing excellent customer service to our guests. On behalf of Sondra and our entire staff, we sincerely hope to host you and your son again in the future. Thanks again,

Ryan K.
GM

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