We checked in late after a long trip. The moment we check in to the room, we bed sheet & pillow case are with yellow stain & some drop off hair on it.
A staff named Kai ( photo included) very rude when come in to our room, he say no extra bed sheet or pillow case for change. He say all this yellow stain are natural & nothing prefect.
I really disappointed with his words cos he seem lazy to bring me a new set.
Later he ask his manage to come in then the manager manage to change a new set for me.
I really don understand why a 4 star hotel never give him a good training on polite & serve the hotel guests.
This is my first time that I encountered with this type of poor & low class hotel staff.
I hope the management should send the staff to training.
Not recommend to stay cos the hotel renovation - old, wall paper tear off, floor dust, bed sheet mostly with yellow stain & lack of maintenance. More
- Free Wifi
- Free Parking