Rating this hotel from a scale of 1 to 5 was a little difficult for me because of my experience there with staff. I am also conflicted about whether or not I would recommend this resort because of the following pros and cons:
Pros: The location is absolutely stunning! It was secluded, romantic, and perfect. It rained both days that I was there but I did get a couple hours of sunshine which awesome and sufficient enough for me to enjoy the nice warm beach and fall in love. The water temperature was perfect in Oct. though the weather was gloomy and the rain came and went. The price of the hotel was expensive for Egypt (about 215 USD per night via Expedia.com; but if you wanted to extend your stay and book there it’s about 400 USD… even though the hotel was practically empty. I don’t really get it) The 215 was a great price though for the beautiful beach. My husband and I got the regular superior room which was spacious and had a view of the pool area and beach. I enjoyed the dinner buffet there.
Booking difficult-I originally had tried to book this hotel on my own and online using its website but received no response or confirmation so I was worried about my booking. After about a week of waiting I email the actual info/general inquiry for the Jaz travel company and received an email stating that the Jaz Crystal resort should be contacting me soon. They did not so I ended up booking via Expedia. I stayed in Alexandria a week before going to Mersa Matrouh and I took the bus to there.
Location difficult/ name not recognized by cab drivers- At the bus station lots of the taxi drivers did not know the name Jaz Crystal. Then came this one person who I had thought tried to help us out by asking around other taxi drivers for us, but he took my confirmation paper so I was worried and asked for it back but he grabbed my luggage instead which I didn’t like. My husband then told me that he knew where Jaz Crystal was located. I asked him again because he didn’t seem fluent in English and he said yes. I asked him how much and he gave said 10 LE so we got in. He then took us to the Beau hotel and I told him that wasn’t our hotel so he took us to 2 more which I told him no and I wanted off. He then told us wait, wait and went to some restaurants with securities there who spoke English. I told the security that our taxi driver seems lost so I wanted to find a different cab and asked them to please ask him to give us our bags, they spoke in Arabic for a bit looked at my address/confirmation and then security told me that the cab driver knows now. I figured… whatever, we’ve already spent an hour with him, and there were no taxi to be found anywhere so we really didn’t have a choice. He drove us around for another 30min or so and I was really upset because it was now late and I there was nothing on the road but dirt. He finally stopped and I think a check point and got out of the car, was chatting with the guards, had a cigarette and took his time. I was angry by then and my husband had reminded me women aren’t suppose to be so vocal. So he waved his hand and our cab driver came back and asked if we were going to Jaz Almaza and so I couldn’t help myself and reminded him that he was the driver and he’s suppose to know but if all he knew was Almaza then let’s go there. I remember seeing that that was one of the hotels in the Jaz chain so I figured I’d rather get dropped off there and have that hotel send me to the right hotel then waste anymore time. It turned out that it was at the same location as the Jaz Almaza. When we arrived 2.5 hours later, I was angry that we wasted so much time; my husband didn’t have change so he gave the man a 20 instead which I didn’t care too much about because it’s not much in USD. I was upset however because the cabdriver got upset and spoke in Arabic to security and the bell boy who requested us to pay the cab at least 120 LE. I refused it because it was not agreed upon.
Check-in: The front desk did not seem to want us to check-in or proceed with the process. He was interested in why we wouldn’t pay our driver. I explained that we had pay our driver, in fact, we paid him double what he had asked for and double what we had agreed on despite his little stunt. But regardless, I didn’t see how it was relevant us checking-in. I just wanted a bed but the front desk continued to annoy us with questions and explain how the cab driver made a mistake but we should pay him. I had explained to the front desk that the money wasn’t the issue and if the cab driver had informed me ahead of time of the amount then it would not be a problem either. My problem was that the cab driver deceived us, wasted my evening, and then is demanding more money for his mistakes. On top of that I was tired and the front desk wouldn’t give me a room so I asked for the manager which he stated that there none available so I had to give an ultimatum and asked if I was going to get my room or not. I did, half an hour later. I felt bad because the bell boy looked scared of me. So during the rest of our stay we tried to tip generously to everyone,
Room: As mentioned above, our room was huge, spacious, and comfortable but bathroom was not as clean as I had expected for 5 star. There were mold in the tub and shower. I don’t know if it was because I was “mean” that they placed us there… but I didn’t want to be a complaining American decided to just shower with sandals. I felt like we were the only ones in that building. It was kind of eerie.
Amenities- I think there was only one restaurant there unless you want to eat at the other 2 hotels next door. Breakfast, lunch, and dinner was buffet and was around 400 LE for 2 people per meal drinks not included. Other than eating, drinking, and beach, there was really nothing else. The night life there was bad. The hotel is really isolated which is nice and not so nice. My husband and I went down to front desk and asked what was there to do and he basically told us what we knew: eat, drink, or pool. I didn’t even see any entertainment that other reviewers were talking about. It was pretty dead by 8pm, but that’s not a big deal. I got to snuggle with my husband and watch TV. I had ordered breakfast in bed and I hate to complain, but they didn’t or couldn’t get it right. I didn’t ask for anything fancy JUST SIMPLY what was on the menu. An American continental, toast, and fruit. The poor server came to our room thrice bringing more jam flavors, more bread and never our bacon or fruit. So I called and told them it was ok, I no longer needed the fruit. After I had cancelled, our fruit came. No free wifi at all and no paid internet option in the room. Paid internet is only accessible in the lobby.
Other services- I asked about tours and day trips around the area because in the guest book there was a section that said “contact us for tours and travel arrangements.” First call, the person who picked up told me that it was my responsibility to arrange my own plans. I told my husband and we decided that that was strange and almost a little rude so I called again and this time the person was nice but told us that unfortunately they didn’t accommodate Americans. There were Italian tours, Russians, etc. but no American. I asked about their limo service (just a regular car) and they were able to drive us back to Alexandria so we could catch the train to Cairo. It was funny though because when we went with the driver the staff all started talking in Arabic and then the same front desk person who checked us in said to us, “you make sure you pay him. You know how much it is.” I guess the whole time our service was probably awkward because we were the Americans who didn’t pay. Our limo ride was 766 LE.
Overall, the experience was disappointing but that 3 hour on the beach was so nice that I am conflicted about whether or not recommend. It was so beautiful that I would say go there but don’t expect anything more the beach. I think next time I visit Mersa Matrouh, I am going to look really hard to see if there are any other resort option.
- Official Description (provided by the hotel):
- Jaz Crystal Resort is Jaz Hotels, Resorts & Cruises second major development in Almaza Bay, opened only as recently as May 2009. With a magnificent four miles of soft white sand private beach overlooking the clear and clean waters of the Mediterranean, the five-star Jaz Crystal Resort is the perfect resort for an ideal holiday to Egypt. Just east of Mersa Matruh on the northern coast, it’s minutes from Mersa Matruh International Airport and combines breathtaking views with a safe, secluded and tranquil bay. However, you won’t have to stray too far from the hotel complex in order to enjoy a completely relaxing holiday. Everything you might need is within easy reach at Jaz Crystal Resort with a range of amenities and facilities that should keep all ages occupied, no matter what their interests. Combining tasteful architecture with modernity and convenience, Jaz Crystal Resort encourages guests to unwind and relax in spacious rooms, indulge in a range of sports and recreational activities and enjoy outstanding cuisine and dining. All this luxurious relaxation is delivered with traditional Egyptian warmth and hospitality alongside the levels of personal service guests have come to expect from a Jaz Resort.Hotel facilities are both convenient and comprehensive and include a shuttle service to and from Matruh Airport so there’s no hassle in getting to the hotel from the very start of your holiday. A choice of restaurants, bars and snack bars offers a broad spread of fresh food and drink that will satisfy any taste, day or night. For the convenience of guests, the hotel offers 24 hour room service and for their reassurance an in-house doctor is also on hand. Swimming pools (including one especially for kids) and a lagoon offer opportunities for languid lounging or strenuous water play.After a strenuous day, unwind and pamper yourself in the Health Club and wellness centre or stroll around the shopping arcade with 10 retail outlets. Relax and take in a live music show or cabaret regularly performed at the amphitheatre or join in the activities organised by the hotel’s animation team. Young guests from 4 to 12 years may not appreciate the beauty and tranquility of the surroundings, but thanks to the Kids Club, you can appreciate everything this remarkable place has to offer knowing your young ones are safe and fully occupied. If it’s a perfect five-star standard beach or family holiday you crave, then Jaz Crystal Resort will combine the best of the Mediterranean with the very best Egypt has to offer for a truly memorable and carefree holiday to Egypt. ... more less
- Also Known As:
- Jaz Crystal Hotel Mersa Matruh