Positives- the sun still rose in the morning
Negatives- 1) front desk staff- would have to improve 10 fold to reach laughably inept- ignorance and attitude are delivered in spades- during an exchange with the front desk I honestly stopped and looked for the hidden cameras as I thought i was on candid camera or the like
2) rooms- dated and dirty and bugs don't even split the bill with you but do share your room with you- but they were there first (full disclosure- we were moved from that room to another that was better but with the bar set so low better is relative - this after a 30 min exchange with the front desk where it was disclosed to us that it was northern Michigan and bugs are to be expected- not part of the info on their website- no we are not wallflowers a spider in the room would not be a big deal spider webs on all walls was a little much- sand on the carpets- did I mention the crud on the faucets and TV remote and the carpet which came from a early 70's brothel complete with stains
3) front desk- yes I know I already mentioned it but really but I’m still waiting for someone to say you have been punked- after 10 minutes in the room I went down to check out and ask for refund- that idea was shot down before it even left my mouth in what seemed to be a rehearsed response which lead me to believe I was not the first person to express some concerns- “we do not refund give refunds- your complaints are asinine/ but you are welcome to call head office but others have tried and they always side with us because we are independent” – seriously?
Finally I always check trip advisor and this time I didn't and it bit me you know where well at least some thing bit me- did I mention the staff?
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- Also Known As:
- Quality Inn & Suites Beachfront Hotel Mackinaw City
- Quality Inn And Suites Beachfront
- Quality Inn Beachfront
- Quality Inn Mackinaw City