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“Wish that I would have read reviews first...”

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Crown Choice Inn & Suites Lakeview & Waterpark
Ranked #33 of 39 Hotels in Mackinaw City
St. Louis, MO
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wish that I would have read reviews first...”
Reviewed 12 March 2012

I knew there was a reason that I made us all wear socks and not walk on the carpet! Apparently other reviewers had problems with bedbugs here!!! Praying not to find any bites today.....

Rude customer service. Rude.

We are here at the absolutely slowest time of the year. It is the off season and the streets are empty. When we asked for a 12 o clock check out (instead of 11), the desk clerk immediately said "there is no way. The very latest we could let you check out us 11:30". I asked if he was sure since we had gotten in so late the night before we were exhausted. He said "we have people that will be coming to check in soon and need your room". Really?

There were maybe 5 other guests at this 4 floor hotel last night. And they will be needing our room????

The is just one example. Very unaccomodating staff and if they did assist it was only with a lot of griping and complaining to our face. I will be avoiding comfort suites from now on.

  • Stayed March 2012, travelled as a couple
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    • Cleanliness
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Helpful?
4 Thank Randa318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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329 reviews from our community

Traveller rating
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Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Sault Ste. Marie, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2012

We went last weekend with 3 other families and their children for one night. Upon first entering the hotel the desk clerk stuck his hand in our face & told us no rooms were ready and he did not know when they would be! My husband phoned twice after that to see if our room was ready and the clerk hung up on him when he asked why we could not have our room when it was past registration time...he called back & was hung up on again as soon as he identified himself! Members of our party did not get their rooms until after 6:00pm when Check in was 4:00, our room door was broken and we were locked in!! We were told we were demanding (which we definitely were not) he insulted us and Canadians in general! Witnessed another couple being asked to leave for absolutely no reason! The treatment was rude, offensive and completely inappropriate for some one working in the customer service industry. I lodged a formal complaint through Comfort Suites and the response I received was from the hotel manager and he said "After review the recordings of the front desk operations that day on your behalf, we were not able to find any foul actions or offensive remarks towards any of our guests" Wow not sure what he reviewed but it sure wasn't the right footage!
I didn't want a refund or a discount - just a proper apology! I didn't get that so we will never return and would advise others to stay somewhere else!!! Worst Hotel stay ever!!!

Room Tip: Stay Somewhere else!!!
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  • Stayed February 2012, travelled with family
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    • Service
Helpful?
3 Thank Hil_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sault Sainte Marie, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 February 2012

people getting kicked out for voicing their upset over service: Didn't get our room until 6pm: Clerk held his hand up to halt us when we walked in to check in, all stressed and frazzled. Slandering Canadians and how they all want rooms at noon. etc etc etc...BRUTAL oh and we all got locked in our room as the door handle was broken. Never in all my life have I seen the likes.

Room Tip: Stay somewhere else!!!!
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  • Stayed February 2012, travelled with family
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Helpful?
3 Thank Shelley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sault Ste Marie, Ontario
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 February 2012

We booked a suite this past weekend with our son, and were joining another couple and their kids. Check in time was 4 pm. We arrived at 4:10 and were told our room was not ready yet....no problem, we would just go to the corner store and pick up some snacks and drinks for the room and return. When we got back the room was still not cleaned...again, no problem, we just waited in the lobby patiently. While we were there another family came in with wet bathing suits wondering when their room would be ready, they had been waiting since 3, room was still not ready. The woman was wondering how they might compensate her for waiting and they wouldn't do anything for her. My husband had stated quietly to the one desk clerk that it was unacceptable that the rooms weren't ready, and he was told it wasn't a perfect world. We sat for awhile longer and then one of the desk clerks asked my husband to come outside...I thought he might give him a discount for waiting, and he said, that he couldn't make us happy and we would have to leave or he would call the cops!!!!! No reasoning to this, we had to leave!!! Needless to say we will never stay in a comfort suites again. We called the Consumer Travel of Tourisim and reported him. We have since heard that he does this alot. I think it is time for him to look for a new job.. he wouldn't even give us his name....COWARD!

  • Stayed February 2012, travelled with family
    • Service
Helpful?
5 Thank paradise10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bay City, Michigan
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 February 2012

We stayed at this hotel a few years ago and had a totally different expirience. We thought this would be a great hotel for the kids, and had a group of people staying here. The hotel was rude, and unaccomodating, even before checking in. Some of our rooms ended up with different room types than what they expected, the staff, was the most unfriendly hotel staff i have ever seen, and I have traveled the world and stayed in everything from B & B's to mega hotels. They acted like it was our fault when the rooms we were assigned had broken tables, no bathroom ammenities, and gave us and attitude everytime something needed to be done. We had an outdoor entrance, and they did not shovel the snow, or put down salt at our entrance so my kids fell almost everytime we came out of the room on the ice. The waterpark is shared by almost every other open hotel, so it was packed at night. They had no one checking for wrist bands or lifeguard, or even someone to watch for safety or accidents, but every so often someone would come through to check to see if you had anything but water. This was their priority with tons of kids in the water. We had brought a bag in for the hours of sitting there, and the kids has gatoraid, coke, and i had a glass of wine, and we were asked to either remove them or leave. They had no common courtesy at all, and it felt like we were more in a $200 a night prison, than a nice family hotel.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dawn-Michigan48706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Choice Inn & Suites Lakeview & Waterpark

Property: Crown Choice Inn & Suites Lakeview & Waterpark
Address: 722 S Huron Ave, Mackinaw City, MI 49701-9618 (Formerly Comfort Suites - Mackinaw City)
Region: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Swimming Pool
Hotel Style:
Ranked #33 of 39 Hotels in Mackinaw City
Price range (per night): ₹ 6,061 - ₹ 22,760
Hotel Class:2.5 star — Crown Choice Inn & Suites Lakeview & Waterpark 2.5*
Number of rooms: 50
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Also Known As:
Comfort Suites - Mackinaw City Hotel Mackinaw City
Mackinaw City Comfort Suites

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