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“I had to give it a 1 because you can't give a ZERO: DO NOT STAY HERE!!!” 1 of 5 bubbles
Review of Hamilton Inn Select - Beachfront

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Hamilton Inn Select - Beachfront
Ranked #28 of 39 Hotels in Mackinaw City
Auburn, Michigan
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
“I had to give it a 1 because you can't give a ZERO: DO NOT STAY HERE!!!”
1 of 5 bubbles Reviewed 20 February 2012

This was by far the WORST experience I have ever had at a hotel. We have never been treated like this by hotel staff, EVER. They were yelling at customers that were in our group because they were questioning why they were overcharged. Then they charged them for damages in their room , so we had to call the cops to resolve the issue. The police took a walktrough and could not find any damage. The staff were swearing at guests. The fitness center was not even worth having, they had 3 treadmills, 2 were broke and the incline on the other did not work.

The breakfast was probably the worst I have ever eaten, watered down eggs, Biscuits and gravy was like eating hockey pucks and water. If you wan't to have a crappy vacation, by all means, this is the place. If you want to have a good experience stay at a chain hotel, not this one.

Room Tip: The best room, would be one at another hotel, do not stay here.
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  • Stayed February 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank ultraext
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Hamilton, Indiana, United States
2 reviews
5 of 5 bubbles Reviewed 6 February 2012

Clean, quiet and comfortable with a great price. We had a jacuzzi in our room and it was great after a cold day traveling.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 January 2012

I stayed at the Hamilton with my family, we had a great time! The staff was great!

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jasoningalsbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 bubbles Reviewed 11 January 2012

I have never put much weight into 'hotel reviews' but I am now shocked to read all the same feelings & thoughts we had about the Hamiliton Inn in Mackinaw City Michigan. I am compelled to write this review to let other potential customers know....these reviews reflect real customers, and real experiences. We experienced, false advertising, incredibly rude staff, obnoxious management, and they also charged my credit card without me ever spending one night in this hotel. These are all the things that sum up our experience with this hotel as well as several other reviewers before us.

We found at check-in that the Hamilton Inn was 'overcharging' us....in the fine print of our paperwork, and when we questioned it....they became rude, obnoxious, uncaring, and uncooperative. We were staying with a group, so I think they thought that we would stay no matter what. But, we questioned our bill, then told them that we would not be staying there after all. They refused to refund us, and our credit card was still charged after never spending the night there at all. There were 4-5 staff people there...but no manager that was empowered to make a decision? Or refund us?? We were told, it is a corporate policy not to refund customers! Like another reviewer... were too thrown out of the lobby, simply because we were questioning our bill. We were called an hour later while on the road, and asked twice by a manager to please come back?? We told him we were already on our way home and not coming back. We told him if he wanted to please us, or ‘do the right thing’ then he should refund us, because we were not staying there....then he proceeded to hang up on us!

We stay at hotels twice a month or more for the last 8 to 10 years....and this is by far the rudest, most awful hotel staff we have ever experienced anywhere. I will always use Trip Advisor reviews now to check hotels before I book. Please be forewarned if you ever consider staying at this awful hotel aka the Hamilton Inn in Mackinaw City Michigan.

Room Tip: Go to any hotel owned by different management.
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  • Stayed December 2011, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank tcharleygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mackinaw City hotels

Detroit, Michigan
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 24 December 2011

They pretended to "lose" my Expedia booking and said they were overbooked so they transferred us to the Clarion which was supposed to be as nice. It was terrible, and they still took the same price, which both hotels share (its a deal they have made together). Its a scam. Because we bought at a cheaper price, they took the walkins that pay more and screwed us on our reservation and transfer-ed us to the cheaper hotel. Thanks for nothing. Also, terrible front desk. Not even a manager to call to talk to.

  • Stayed June 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank MiraUncut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hamilton Inn Select - Beachfront

Property: Hamilton Inn Select - Beachfront
Address: 701 S Huron Ave, Mackinaw City, MI 49701-9664
Region: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Mackinaw City
Price range (per night): ₹ 5,753 - ₹ 8,257
Hotel Class:3 star — Hamilton Inn Select - Beachfront 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Hamilton Inn Select - Beachfront Hotel Mackinaw City
Hamilton Hotel Mackinaw City
Hamilton Hotel Select Beachfront

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