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All reviews best westerns hot tub room was clean king suite breakfast area waffles great place to stay night stay nice stay grand rapids area exercise room indoor pool complimentary breakfast upon check up to date close to the airport shuttle
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Reviewed 6 September 2018

Stayed at the Best Western Hospitality Hotel and Suites in Grand Rapids in August 2018 during a long weekend road trip across West Michigan. The hotel does not look particularly appealing from the road, luckily I made my reservation on line in advance, or I may have kept driving to one of the nicer looking properties nearby.

When I got to my room, I was happily surprised to find that it has been recently renovated and looked great! It was extremely clean and comfortable. The breakfast provided also exceeded expectations with a wide selection.

Recommendations: Install an electric vehicle charging station for guests, and consider spiffing up the hotel exterior.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded 3 weeks ago

Dear Robert H,

Thank you for the outstanding review! I am glad to hear that you enjoyed your in room accommations, and that our breakfast went above and beyond your expectations! Your recommendations for our Hotel Exterior have been noted, and we will make every effort we can to improve our hotel so that the next time you come visit us we exceed your expectations if every way we can.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

Very pleased with my two-night stay at Best Western. Clean rooms, friendly staff, excellent breakfast, great value. Just a short drive from the beaches in Holland and Saugatuck. Would definitely stay here again.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank tcaudill7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded 3 weeks ago

Dear tcaudill7,

Thank you for sharing your review with the rest of the TripAdvisor Community! I am ecstatic to hear that you enjoyed our staff, breakfast, and value! We will continue to offer this same experience and do hope to see you staying with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

Excellent rate for a 5 night stay. The location was near places we needed to be. The breakfast buffet was tasty & great variety of food, very clean area. The front desk friendliness carried over to the housekeeping staff. The room was very clean, updated, and comfortable beds. The indoor pool and hot tub area also very clean and inviting. Above all it was a very affordable rate for us and a pleasant stay.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded 3 weeks ago

Dear Karen S,

Thank you for the wonderful review! We greatly appreciate your admiration for our property, and I'm glad our staff, rooms, and other amenities met, if not exceeded, your expectations! We do hope to see you again soon!

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Reviewed 1 September 2018

Enjoyed my stay at the Best Western Grand Rapids. Parking and room access was easy. Front desk staff were courteous and helpful. Room was as expected, clean, and in working order. Internet was working and sufficient. Breakfast was decent and as hoped. Overall, all good experience.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank okimmigrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded 3 weeks ago

Dear okimmigrant,

I am pleased to hear that you enjoyed you stay! We will continue to improve upon what you have mentioned, so that the next you visit us, we will exceed your expectations! Thank you for the review, and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

Room suite was in good condition. Bathrooms were clean and bed was comfortable. Our room was beside the HWY so we had plenty of road noise. Grounds were not kept clean, weeds over came the landscaping. Overall nice accommodations.

Room Tip: avoid the hwy side for less road nosie
  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank shejac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan D, General Manager at Best Western Hospitality Hotel & Suites, responded to this reviewResponded 3 weeks ago

Dear shejac1,

Thank you for the kind words about our accommodations. I do apologize that our properties landscaping did not exceed your expectations, and we have made a great effort since your stay to clean up our grounds and tame our landscaping, If you are visiting Grand Rapids in the future, we do hope that you'll visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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