I have been to the Brann's Steakhouse in Grandville and Holland and they were great. My husband had never been to one so I took him to this location and I was so disappointed! When we walked in staff kept walking past us ignoring that we were waiting to be seated. Finally someone came up to seat us.
The service was ok, refills came fast, and all the food was hot, but I especially like the rolls and we were never brought anymore.
The food was awful. The mozzarella sticks were soggy, the mashed potatoes and gravy had so much pepper it was inedible, the steak was so thick with seasoning I had to scrape off most of it to taste anything, the steak was burnt to the metal plate it came out on, the potato soup had large chunks of potato that were not soft.
I didn't like the atmosphere either. It was very dark in there.
I will never return to this location again.