We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A tiny cut above the rest”
Review of Quality Inn

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Quality Inn
Ranked #11 of 13 Hotels in Gaylord
Great White North
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“A tiny cut above the rest”
Reviewed 2 March 2012

OK, it's a Quality Inn, not the Ritz. The reception was first class, the room was clean and what would be expected for this grade of hotel, the beds were comfortable, we requested a quiet room and that's what we got, .... and the coffee the next AM in the lobby was, honest, EXCEPTIONAL, better than what I've had at many 5-Star hotels, except for the fact that this coffee was FREE, not $6.25 a cup!

The room came with a free cooked-to-order breakfast which we had in 'Alaska." Alaska??? you ask! Well, it's the attached restaruant, and all I can say, is, you have to see it. But the servers are so pretty and cheerful and helpful you don't really mind the 'adequate' breakfast, not great but absolutely no complaints. Now, in one of those "you've got to be kidding me" quirks that occur in life, the coffee in the attached restaurant is NOT the same as the coffee served in the lobby, which is a long 70' at best away, so we went back to the lobby to get more of that EXCEPTIONAL stuff....with no complaints and a lot of laughs. All in all, a very pleasant stop and stay, would definitely go back AND recommend to others.

Room Tip: Request away from I-75 and the pool.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank essexofwessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mi702, General Manager at Quality Inn, responded to this review, 9 March 2012
Thanks for your kind response. We are happy that we were able to keep you comfortable during the blizzard. We hope that we see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

167 reviews from our community

Traveller rating
    28
    37
    40
    33
    29
See reviews for
56
48
9
19
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Maryland
Level Contributor
108 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 14 November 2011

This is a follow up to a review I wrote on 12 Aug and promised to post.
We came back through town on the 12th. I tried to write a follow up then but Trip Advisor rules preclude you from reviewing too often.
We took a room on the 2nd floor this time. The first thing that greeted us on the stairwell was an old beat up, cigarette burned trash can. Not very appealing. The carpet was badly stained. It's hard to fault the hotel for stained carpeting from people who treat the property poorly. The room was dated, I give every place I stay a good look before settling in. Behind the beds under the headboard was disgusting about an inch of dust and under that dust was an old hair brush. That's a management issue, rooms should be throughly inspected on a regular basis. This room was not,
And it showed. It sounds like efforts are being made to update the property. Until then you opinion of this hotel will drowns which room you get.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thekauz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mi702, Front Office Manager at Quality Inn, responded to this review, 19 November 2011
Thank you for posting a follow up review. We appreciate constructive criticism from our guests.

As an older property we are continually upgrading and renovating the hotel.

If you have an opportunity to stay with us in the future please post a review. We have made a number of improvements in the last six months and would be happy to hear your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Gaylord hotels

MARQUETTE
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 November 2011

We scoured around Gaylord when we arrived trying to find a place to sleep for the night without spending $100 for a bed. Happend upon this place, and for $69 for 2 people, plus having a bar and restaurant attached, and a free morning breakfast, the deal could not be beat. Gino's is attached to this motel, and the food and atmosphere were just what we were looking for, and the food both that night, and in the morning was great.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy, Michigan
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 October 2011

I have never stayed is such a filthy crap hole in my life!! don't expect to watch tv in the room as it looks to be hooked up to rabbit ears! the pool and hot tub is NOT usable!!! The attached Ginos restaurant and bar is a filthy hole too!! The food sucks real bad and so does the drinks!! They also rip you off when the bill comes!! This hotel is not worth one penny!! Please avoid at all costs!!!

Room Tip: The Entire Place is Filthy!!!!!!!!!
See more room tips
  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hawk1tdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mi702, General Manager at Quality Inn, responded to this review, 17 October 2011
I am shocked and upset by your review of our property. We have no record of a complaint during your stay. Your room was upgraded from a king room to a whirlpool room at no additional charge. The room you stayed in had new carpet installed within the last month and new drapes within the year. The room was thoroughly cleaned after putting in the carpet and back in our inventory. We are an older property but consistently make upgrades to the hotel.

Genos restaurant is a separate business that leases the restaurant from the hotel owners. If you feel you were not treated honestly by Genos and can be more specific I will discuss the matter with them myself and try to recoup your loss.

I am sorry you were unhappy with the overall experience. At the Quality Inn we strive to provide a clean and safe place for our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Haven, Michigan
1 review
Reviewed 17 September 2011

We have stayed at this hotel many times and have always found it very clean and the staff very helpful and friendly. This time we were very pleased to find everything has been updated. From new carpeting in the halls and rooms to new bedcoverings. Our stay was great and will stay again next year.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Gaylord hotels
0.7 km away
Baymont Inn & Suites Gaylord
0.5 km away
Hampton Inn Gaylord
Hampton Inn Gaylord
#1 of 13 in Gaylord
4.0 of 5 bubbles 450 reviews
0.3 km away
American Alpine Lodge
American Alpine Lodge
#8 of 13 in Gaylord
4.0 of 5 bubbles 7 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
Holiday Inn Express Gaylord
7.7 km away
Treetops Resort
Treetops Resort
#4 of 13 in Gaylord
3.5 of 5 bubbles 472 reviews
7.4 km away
The Ridge
The Ridge
#10 of 13 in Gaylord
3.0 of 5 bubbles 46 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Quality Inn

Property: Quality Inn
Address: 137 West St, Gaylord, MI 49735-1947
Phone Number:
Region: United States > Michigan > Otsego County > Gaylord
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 13 Hotels in Gaylord
Price range (per night): ₹ 4,654 - ₹ 10,795
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda and HotelQuickly so you can book your Quality Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gaylord Quality Inn
Quality Inn Gaylord

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing