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All reviewscrown metropolluxe kingpool arealuxe viewloft suiteatrium restaurantroom servicespa roomcar parkswan riverbistro guillaumemodo miogreat roommy birthdayfood courtan upgradevalet parking
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Reviewed 28 September 2013

My husband booked a night here for my birthday. The place looks amazing. But we arrived at the hotel at 4.30pm (check in was from 3) and we had to wait til 5.45pm before our room was ready. And even then it was after we asked after lining up a second time. They gave us a voucher for a complimentary drink at the lounge bar but we still weren't expecting to wait over an hour. Once we got up to the room our bags didn't arrive for another half hour.
They did give us a bottle of wine for my birthday, which was nice.
The bathtub was great but when we tried to empty it, the water came up through the floor drain which was a bit disgusting.
Checkout was another nightmare (11am). Firstly a cleaner just barged into our room at 10.45 - lucky we were both dressed. And when we got down there was another long line to check out. Surely for a 5 star crown hotel, the process should be more streamlined.
All in all the place us excellent, dinner at modo mio was delicious, but the checkin/out process left us a little disappointed for the hefty price tag.

  • Stayed: September 2013, travelled as a couple
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1  Thank AndrewDilini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

I booked a nights accommodation due to attending a function at Burswood Ballroom. We arrived at the Metropol around 4PM and checked in. The valet service was friendly as was the the reception.

We booked into a Luxe View room which was comfortable with a view to wards Burswood Peninsula.Our room was located above the Atrium restaurant but no noise heard from the restaurant, but it was nice to walk out of the room in the morning and having the scent of fresh pastries and bacon was just right to entice you down to breakfast.

Having previously been upgraded to a Loft Suite, I would next time spend the extra and go for the suite.

Room Tip: Request room 327 as it is a larger room.
  • Stayed: August 2013, travelled as a couple
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Thank Wayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2013

We stayed here on Saturday night for our anniversary. The check in staff were very friendly and professional and even sent up some champagne and chocolates (really yummy chocolates too). the foyer looks amazing. We were only on the second floor, but still had a great view of the pool, river and city.

I really don't think the room is worth even close to $595. The sloppy house keeping really let it down. there was mold in our shower, cracked tiling around the shower head fitting (I guess the fault of whoever did the refurbishment) Plus small things, eg, if you are going to have a lot of chrome finishes, then you need to polish them, all the taps had water marks all over (this literally takes 2 seconds to wipe off with a big of shower cleaner and a chux cloth) and even the desk was all smudgy and the bed just looked they just chucked the quilt on and left in a hurry - just doesn't give a very good first impression, when you pay that much, you expect the 'wow' factor.

Also we asked the concierge out the front to order a taxi for us as we were going out for dinner, he looked really put out, like it was the most strange request???? wanted us to walk through the casino to the taxi rank...ummm no, we are paying hotel guests, you order us a taxi!?

All in all, we still really enjoyed our stay and after dinner, came back to the casino and had a great night in the many bars.

  • Stayed: September 2013, travelled as a couple
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1  Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

We stayed on the 8th floor with beautiful views of Perth City, Swan River and the Poolside area. We used our complimentary valet service upon arrival and all went well. Check in took less than 6 minutes and then we were greeted in our room with a complimentary chilling bottle of bubbly by the General Manager (nice touch). Arriving at our door by hand an ice bucket. I went to look at the views that just put an awesome smile on my face. Thank you Crown Perth Metropol. The stunning views are what I remember back in 2002 when it was called the Burswood. That was on business and this time it's all pleasure. My son enjoyed watching the elevators going up and down and loved the ride in the elevators. Then we went to the 9th floor lounge open 5.30pm - 8pm, where we had more great service and enjoyed canapés, pre-dinner drinks and very comfortable décor and chairs. Our reservation was for 5.45pm which is a good time when you have a 2 year old. And was notified by email about the reservations that were made for us. So we headed down to the Atrium Restaurant Bar and enjoyed the buffet dinner. $75 per adult and children are free. Beautiful food on display to choose from. Scallops, prawns, succulent steaks, salmon, oh the list goes on. Ice creams in a waffle cone, Danish pastries, cheeses and crackers fruit oh the list goes on. My only disappointment was I couldn't fit in the beautiful curries, pappadums and hot dishes, oh well. Then we found our way back to our rooms and the bed was turned down and fresh towels on the rack as we gave the child a bubble bath in the spa bath. I was completely satisfied and ready to lay down my head on the KING sized bed and to stop myself from looking at the fantastic night views of the city, the Swan and the poolside. Nice. Oh so about 7.30am this morning we go to the 9th floor lounge room for breakfast. Coffee upon sitting to eat, fluffy scrambled eggs, juicy bacon and decent bread for toast. Had coffee top ups and the most gorgeous view of the other side of the Crown Perth Metropol. Watching people and good wait service as well. Check out about 9am and kind of sad at that, it's over. Mr Kishore greets us goodbye and into our Beamer and home. Thoroughly enjoyed our stay at the Crown Perth Metropol. Excellent service, food, drinks and wonderful staff. Keep it up!

Room Tip: Ask for the rooms with a view of the city, swan river and poolside it may cost a little extra but it is worth it, especially in the summertime.
  • Stayed: September 2013, travelled with family
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Thank Ereti K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

This was the most expensive hotel out of the four we stayed in on our trip. The service was good, the variety of food on offer at the buffet breakfast was vast, the foyer was impressive. We were disappointed with the position of our room on the first floor - it was right at the very end of a corridor, a long way from the lifts and with zero view other than the roof. The actual room and bathroom were great, clean, bed soft, huge pillows, great bath, room to move in the shower, nice lighting and fixtures. We were woken at 6 in the morning by hammering and drilling which is not what you'd expect when you are spending the money for a bit of luxury.
Obviously the whole place is about gambling - I wouldn't stay here unless you were going to the Casino as there is nothing else around the area that you can walk to.
We were told by the Valet to join the Crown Club as parking would be cheaper as would accomodation - joining the club is free however parking was still $40 (no discount) and we got no discount on accomodation. The only discount we got from joining the club was some money off at Carvers restaurant.
The pool area looked really nice although unfortunately the weather was awful while we were there.

Room Tip: don't get one on the first floor
  • Stayed: September 2013, travelled as a couple
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Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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