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Willows Motel
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Reviews (398)
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329 - 334 of 398 reviews
Reviewed 28 September 2011

This is a cozy and cute place. Small, quiet, and centrally located. The beds were firm and comfortable. The lackof water pressure in the shower was the only negative. The office is in a cute white New England-style house, decorated to the hilt with autumn colors. There was an abundance of snacks offered for the continental breakfast. I'd stay here again!

Room Tip: We picked an upper level to avoid any ceiling noise. There's only two levels.
  • Stayed: September 2011, travelled with friends
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1  Thank SBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2011

The Willows Motel came to our aid. We were staying in a very nasty place & I called the Willows to see if they could accomodate us. Not only did they accomodate us the price was reasonable. The room was very clean, comfortable and quaint. The staff was extremely nice and pleasant. We would definitely stay at the Willows again. Again, thank you for helping us at the last minute. Richard and Louise

Room Tip: Great place for the price.
  • Stayed: September 2011, travelled with family
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1  Thank rlmac5257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

we stayed at the cottage for 1 night and were unpleasantly surprised. While the cottage is very large, the facilities are old and run down. Heating did not work, the beds are old and need replacement and the overall decor needs an urgent renovation. On the plus side, everything worked - the shower, TV, etc.

  • Stayed: September 2011, travelled as a couple
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4  Thank LAFRMIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashwan M, Owner at Willows Motel, responded to this reviewResponded 23 September 2011

Dear appreciated guest,

We want to clarify few things that dear guest said about our Cottage.

It is definitely an old place (from 1970’s) but renovated periodically. Cottage Décor is not old but we have Country Décor and we really want to maintain it. That is why we use “Warm country décor” as our tag line. We believe that is what tells apart a New England Family owned Motel from the commercial chained motel and our guests have always appreciated this décor. Talking about the facilities, if our dear guest has paid attention to the interior in cottage there is Brand new LCD TV, New Electric Stove and the furniture is all new including the mattresses. The cottage was renovated just recently.

We do agree the heat was not working for few days and that was because of the Cottage basement being flooded from Hurricane Irene. As we all know Irene resulted in extensive flood and wind damage along its path through the east coast. Said that, we provided guest with three room heaters and the heat was fixed next day.

It’s a pleasure to read your Review/Feedback on Tripadvisor. We are always happy to receive positive or Negative feedback from our guests as this is great motivation to keep up the good work for our associates. At the Willows Motel we strive to provide warm, friendly and professional service to all our guests in order to create a genuinely pleasant experience. We will share your comments with our team. Thank you for taking the time to write your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2011

I am a frequent visitor to Williamstown - several times annually for the Theatre Festival in July and August, and the Film Festival in October. We normally book our rooms based on availability / price as most of the motel-type offerings in town are quite nice, clean, comfortable, and comparably sized (not huge) and furnished. Prices can vary significantly depending on season, and in-town events (parents weekend at the college,,) and often multiple nights may be required on weekends. We were able to get a single Saturday via Priceline, at a very good price, and were pleasantly surprised that since our last visit to the Willows, the rooms have been nicely redone, including new bathrooms, bedding, walls, and thermostats. The new management and the cleaning staff are most courteous and friendly (say hi to Sunshine) - we arrived well before 11 AM and they went out of their way to make the room readily available, even though we advised that we were heading to the festival and would not need it until about 3 pm. Bonus, Michael's restaurant next door (Greek and Italian, casual) is among our favorites in town (Try the Shrimp Kalamata, or just a pizza).
Would recommend to others for pleasant stay

  • Stayed: September 2011, travelled with family
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1  Thank MARTIN O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashwan M, Owner at Willows Motel, responded to this reviewResponded 23 September 2011

Dear appreciated guest,
It’s a pleasure to read your Review/Feedback on Tripadvisor. We are
always happy to receive positive or Negative feedback from our guests
as this is great motivation to keep up the good work for our
associates. At the Willows Motel we strive to provide warm, friendly
and professional service to all our guests in order to create a
genuinely pleasant experience. We will share your appreciated comments
with our team. Thank you for taking the time to write your review.

May your next stay with us be just as memorable!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2011

The owners of the Willows motel have put their money in the right place. The bed was worthy of a five-star hotel. Surprisingly, the room was extremely quiet because the property dipped down from the highway and the sound didn't come back from the cars going past. The staff was very friendly, the continental breakfast had five kinds of cereal, several kinds of fruit juice, apples, bananas, bagels, cream cheese and three different kinds of jam, coffee, tea, milk, honey. I had chosen this property because of the low price and felt that we got very good value for our money.

  • Stayed: August 2011, travelled as a couple
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1  Thank begoniamaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashwan M, Owner at Willows Motel, responded to this reviewResponded 23 September 2011

Dear appreciated guest,
It’s a pleasure to read your Review/Feedback on Tripadvisor. We are
always happy to receive positive or Negative feedback from our guests
as this is great motivation to keep up the good work for our
associates. At the Willows Motel we strive to provide warm, friendly
and professional service to all our guests in order to create a
genuinely pleasant experience. We will share your appreciated comments
with our team. Thank you for taking the time to write your review.

May your next stay with us be just as memorable!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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