We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“a nice place to go”
Review of Candlewood Suites

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Candlewood Suites
Ranked #8 of 17 Hotels in West Springfield
Reviewed 25 February 2012

ive been here multiple time and every time i had excelent cervice and it was always clean. the rooms are amazing and it is overall a nice place to stay. i would recomend it to anybody looking for a hotell to stay.

  • Stayed: February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank zack A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (136)
There are newer reviews for Candlewood Suites
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

91 - 95 of 136 reviews

Reviewed 25 February 2012

I checked in to the Candlewood Suites in West Springfield MA on Feb 13th for 2 weeks. Upon my arrival i was greeted with a warm welcome. The staff was so friendly and personal I forgot that I was in a hotel.They knew me by name by the time i checked out. The young lady working the front desk was very polite. I am a priority club member and they had everything ready and waiting for me with a small gift bag (chips and water). The rest of the staff was nothing but friendly and helpful, the hotel was very clean and the bed was also comfortable. To top it off they even had a kitchen in the rooms, which saved me a lot of $ on eating out. I will defiantly be staying there again for my next trip, I've always stayed at an Hilton but this time I had my dogs, and the Hilton didn't accommodate them. From now on (even without my dogs) I'll be staying at the Candlewood Suits!

Room Tip: Free wifi/hbo/parking and laundry.
  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

I just wanted to bring notice to Dustyn and Ashley ..... not only were they extra friendly and helpful ,,,, they went out of their way to help with something that they absolutely did not have to... .my blackberry phone had messed up, and they took the time out to charge it and fix it. Needless to say I am a very satisfied customer!!! Thanks guys so much!!!

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jessicastiwnter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2012

I sleep about 100 nights a year in hotels all over NA. This hotel looks clean and up to date, but finding multiple different length hairs on all 3 pillows is NOT ok. Had to walk downstairs and ask for clean pillow cases.... staff didn't seem to care much.. just gave me a puzzled look.. "pillow cases huh?"
Seeing the cleaning person in the hallway with a check sheet but no cart for towels, sheets, supplies, etc. makes one wonder, are the towels clean, are the sheets clean? No wonder there was water in one Styrofoam cup and cigarette ashes in the other... what? that can't be! Not at $110/night, No! No!

In the 10 years i've been traveling for work, this is the second place this has happened at, the first was a $40 motel, which has prompted me to stay at brand name hotels.

Candlewood lost a repeat customer.

Room Tip: check the sheets and pillow cases.
  • Stayed: January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gogu123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2011

Customer service is in short supply at this hotel. The night manager was rude and indifferent when I asked him if he could contact the room above us about the running on our ceiling when we were trying to sleep. The regular manager never returned my call about this. Guest relations sent a basic "apologize for the inconvenience" e-mail after several weeks. No one at any level seemed interested in doing anything about the problem. Other than proximity to the Basketball Hall of Fame, I can't think of much to recommend this hotel.

  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Warren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near West Springfield
1.8 km away
Red Roof PLUS+ West Springfield
Red Roof PLUS+ West Springfield
#4 of 17 in West Springfield
273 reviews
3.0 km away
La Quinta Inn & Suites Springfield
1.1 km away
Hampton Inn West Springfield
Hampton Inn West Springfield
#1 of 17 in West Springfield
638 reviews
Show Prices
Show Prices
Show Prices
3.2 km away
Regency Inn and Suites West Springfield
Regency Inn and Suites West Spri...
#5 of 17 in West Springfield
309 reviews
1.8 km away
Comfort Inn & Suites
Comfort Inn & Suites
#3 of 17 in West Springfield
175 reviews
0.5 km away
Best Western Springfield West Inn
Best Western Springfield West In...
#2 of 17 in West Springfield
163 reviews
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Candlewood Suites

Address: 572 Riverdale St, West Springfield, MA 01089-4610
Phone Number:
Region: United States > Massachusetts > West Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 17 Hotels in West Springfield
Price Range: ₹ 8,200 - ₹ 10,087 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Expedia, TripOnline SA and HotelQuickly so you can book your Candlewood Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing