Stayed here 3 years ago, had a so so experience. Decided to try again this year in a nicer room, the "Susan".
I'll start with the positives. The location of this Inn is great. It's right in the center of town next to the Pilgrim monument and park. The grounds of the property are charming. They also offer a very nice full breakfast at no extra charge and the staff in the kitchen were so friendly and accommodating. Our room was very spacious.
I'll end with the negatives. Upon check-in, after a few minutes we were greeted by a young man, maybe 17 or 18 years of age. I believe he is the son of the owner. He at first was pleasant enough until we asked for our parking permit to place on the car dashboard. He proceeded to argue with us that he had given it to us, he had not but insisted that he did and we should check our pockets, after just short of calling us liars he went back inside to produce one for us. At this point we looked at it and realized( without being told )they have changed the location of provided parking. It is now further away than the last time we stayed which at that time was around the corner and up the hill. It is a hassle every time you want to drive somewhere. At this point the young man helped us carry in a few bags and led us to our room. Once inside we were not informed of anything in the room, anything regarding the property, really nothing at all. We did ask him how to turn on the air conditioner that was inserted in the wall over a sleeper sofa; he proceeded to climb on the sofa with his shoes on and turned it on. We later found a remote control for it! While he was in the room I showed him that the heat control was set on 90 degrees. He accused me of setting it to 90 degrees, I said I found it like that to which he replied "I think not! " I refrained from losing my temper because obviously he clearly is put in a position that he does not belong in especially during the peak tourist season.
On to housekeeping; upon arrival the floor in the main section of our room was dirty, had to wear socks because my feet were getting dirty and noticed that on the bathroom floor two pieces of tissue that had fallen early in the week remained there for the duration of our stay. I had to clean dirt off of the refrigerator, off of the top of the clothes washer and off of some window sills. Tried to use the clothes dryer but it sounded like it was going to explode and we thought the noise might disturb other guests so we stopped. We also found our door left unlocked twice after housekeeping had been there, we brought it to the attention of one of the housekeepers after the first instance and were told that it must have been one of the young housekeepers that did it, pretty disturbing considering there was no safe in the room. They did change towels daily.
We did not use the tables and chairs outside of our room because they looked like they have not been cleaned in a while. Dirt on the table and dead leaves and cob webs everywhere. While the outside property is charming I believe it would be more enjoyable if someone hosed everything down once a day and swept all of the loose stones on the walkways back where they belong.
We tried to get an itemized bill for our stay when leaving and were told by the same young man behind the front desk that we had been dealing with that he could not help us and that his mother would have to e-mail it to us. I prefer to see what I am being charged for before I leave! It sometimes felt as if there was noone in charge here. In closing I want to say this property may be fine for others but based on how much we paid to stay in the "Susan" our expectations of service, amenities and cleanliness were not met. We won't be returning.
- Official Description (provided by the hotel):
- Open since 1979 and ideally located in the heart of beautiful Provincetown. Our historic hotel features 7 luxurious rooms, 1 suite and 8 spacious apartment units. In-room amenities include tempurpedic mattresses, private balconies, fireplaces, jacuzzi tubs, steam baths, free Wi-Fi, TV's, DVD players, wet bar, and Keurig coffee makers.Guests delight in our complimentary made to order breakfast, served daily in the Great Room or our lush garden courtyard patio. Enjoy homemade cookies and refreshments every afternoon. Children and pets are always welcome for an additional charge. Private nearby parking is available for $10 daily and we offer a free shuttle service from the Provincetown Airport or the Pier.Come experience our first class property and service today! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Agoda so you can book your The Provincetown Hotel at Gabriel's reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Gabriel`s At The Ashbrooke Hotel Provincetown