Do not waste your money at this so horrible resort. The staff are all far away from kindness and friendlyness. Never visit here! I never forget the waiter at buffet restaurant who ordered to my wife to pick up the fork on the floor which was dropped by other person. And not only this but almost all staff are rude and bad manners just except one at the restaurant. Anyway never visit here.
Dear kosunchi,
Greetings from Meeru Island Resort and Spa!
Thank you for sharing a review from your recent stay with us.
I would like to apologize if your stay was not to your expectation. I have shared your comments with my team to be able to improve the areas that you have mentioned.
We hope to welcome you back here in Meeru to show you that your comments were attended to.
Warm regards,
Walter C. Kaufmann, General Manager
We stayed at the Meeru Island Resort & Spa Jacuzzi Water Villa 5 days and had a fantastic time. The hotel staff were very friendly and the boat transfers went smooth, the boat ride is 60 min. We didn't wait more than 20 min for our speed boat to depart the airport. Upon arrival we were greeted by a group of musicians playing instruments and singing and received a welcome drink. The view from the Water Villas was mesmerizing during the day as well as during the night. We had the Full board package and ate at the buffet restaurant. The food was good maybe the variety could be improved. Mohamed looked after us during the meal times and was always very friendly. Loved our trip, can highly recommend the Meeru Island Resort & Spa and its superb staff. Also enjoyed the complimentary 15 min Back and Neck massage at the Duniye over the Water Spa.
Dear AdriV31,
Sunny greetings from your paradise!
Thank you for sharing you wonderful experience here in TripAdvisor. It is our pleasure to be of service during your holiday.
I have extend your gratitude to Mohamed your Waiter. He is happy to know that he did a great job taking care of you during meal times.
We really appreciated your high recommendation to fellow readers of TripAdvisor.
We will be looking forward to welcome you back here in Meeru for another great holiday.
Warm regards,
Walter C. Kaufmann, General Manager
Have just returned from a week in Meeru. The Island is beautiful, and the staff and service exceptional too. Would definitely recommend and would love to return. Great service from everyone but particularly Mathew, Muhassin & Shifaq.
Dear Joanne,
Sunny greetings from your fantastic Island Paradise Meeru.
We are please to read that you had a great stay in our paradise and that Meerus beauty, the service and the friendliness of the them were making your stay memorable.
We are glad to read that the service was exceptional and we will share your kind words with our team and especially with Mathew, Muhassin and Shifaq.
We hope to have the chance to welcome you back soon.
Best regards,
Walter C. Kaufmann, General Manager
Meeru Island Resort and Spa
What a poor experience so far for what we were expecting to be a holiday of a lifetime! From the beginning, we were treated poorly from having to wait over 30 minutes for a speed boat in a non air conditioned waiting room and then, when the boat finally arrived, we were shoved on the bottom floor with no view of the sea and where all the workers were seated! Finally, we arrived at Meeru island, after taking in all the engine fuels from the bottom deck expecting our experience to get better-then we saw our room. A garden room with a private balcony they said-but room 809 is anything but that. We have a tiny, dark room where no sunlight reaches, ants crawling around the bathroom, dirty towels and to top it all off, we have to share our ‘private’ balcony with 3 other rooms! We had to wait 20 minutes before our luggage arrived to our dark room before we could enjoy some sunshine. After a long journey, all we wanted to do was enjoy a lovely meal in a cool room-but even then we were left disappointed. As we approached the reception part of the dining room, we were told that we had no allocated table and that we would have to have our meal outside in the heat and with very limited lighting! However, the food was of good quality of what we could see in limited lighting. The hotel also boasts free WiFi in rooms and public areas but this is a lie! Every time you lock your phone, it kicks you out of the WiFi and expects you to put all your login details again (if you are lucky). If you are unlucky, it just tells you that the user volume is too high and it can’t log you in-what a joke! Meeru-don’t advertise things that you can’t follow through with! For a 4 star experience that we were expecting, we have been given a 2-3 star experience so far! I I would say the rooms is equivalent to a Travel Lodge back home but with better weather. We paid for 4 star experience but this is more like 2 or 3 star in modern Europe. Truly disappointed customers :(
Dear S_Patel50,
Sunny greetings from Meeru!
Thank you for sharing your feedback with us. I am very sad to read that you were not 100% satisfied with the service and the Garden Room that you have booked. However, kindly be informed that our Guests Services Team is always available for any requests or if our guests need any assistance during their stay.
I would have been happy if you would have contacted us directly in order for us to be able to discuss the possibilities and to assist you to make your stay as enjoyable as possible. However, I believe after discussing your feedback this morning with our team, we were able to offer you an adequate solution and I hope from now on you are able to enjoy your stay to the fullest.
Thank you also for highlighting our cuisine. Our Executive Chef will be more than delighted to read that you are enjoying the variety of food that we offer.
S_Patel50, once again, thank you very much for your feedback and kindly contact us directly if we can be of any assistance during your remaining stay with us. We wish you a great time in our paradise.
Best regards,
Walter C. Kaufmann, General Manager
Meeru Island Resort and Spa
Holiday of a lifetime. Restful relaxing came home totally chilled. Food: plenty of choice with fresh cooking stations e.g..eggs and sometimes pancakes or waffles in the morning evening was meat on skewers or stir fry with u choosing the ingredients. Service was excellent we were in the adult Maalan restaurant our waiter was Wheed you have the same guy same seating area not necessarily the same table. Saeed in the Dhoni bar was a really good guy served drinks with a smile and knowledge of the Maldives and a good sense of humour. Beaches and pathways always clean and the gardeners happy in their work so if you have a dollar spare in your pocket watch their smile turn into a big beaming one they are so grateful and work just as hard as front of house serving staff same goes for the restroom cleaners. Our garden room was very central clean and spacious we were not disappointed in these rooms as the beach was a 5 min walk in either direction. Overall our holiday was breathtaking and will definitely be back one day. Thanks Meeru
Dear mrsbex,
Sunny greetings from Meeru!
Thank you for the amazing review. I am delighted that you had a wonderful time here and the stay was just excellent.
The Cuisine at Meeru Island Resort & Spa is an extremely important part of the product and service we offer our guests and it was great to read that you recognized this and that especially our live cooking station was very impressive.
We all pride ourselves in ensuring that all of our guests feel welcome and well looked after while they are staying with us and I take great pleasure in seeing this being recognized. I will make sure to pass on your feedback to my team and especially to Wheed and Saeed.
I am pleased to read that you had a breathtaking holiday and that everyone was contributing to a fabulous stay.
We would be more than happy to welcome you back as a repeat guest in the near future. Please contact us directly if you need any assistance with your booking.
Best regards,
Walter C. Kaufmann, General Manager
Meeru Island Resort and Spa
