We have traveled and stayed here with friends for 3 years running, renting out the most expensive suites and another room every time, bringing lots of repeat business and probably dropping at least $2400.00 in the till over time. We always had fun, and behaved ourselves as reasonable, happy adults, and tipped housekeeping big ( I have cleaned hotel rooms for my living). The sauna and pool have always been highlights. This year however, changed my view forever. The staff have always been mildly aloof-which could be part of a perception of "modern cool" (hint-it is not), but even when we showed up twice within a month with different groups of friends, and the glimmer of recognition crossed a few faces, there was no matching "Nice to see you again" which they teach at most Hospitality 101 classes- OK, so that's fine- I live in Vermont; it is not an overly touchy feely culture here. Whatever.
Most disturbing and damaging however, was the series of unfortunate events that happened when $58 (see above for total rev spent at hotel last 3 yrs) was charged to our tab for misc Porches merchandise (Tshirts, coffee mugs...I have no idea because we did not buy them). Our bad: we signed for them and paid bill, believing our wacky friends just needed a souvenier of our stay. BUT, our fiends sort of snorted at the idea when we asked them to pay us back- that it was a silly idea to think they would spend their pay on such trifles...So, it seems charges were mistakenly applied to our room number for someone else's shopping. After this became clear to us the following week when we had caught up with our frugal friends, we politely and rationally brought this to the attention of the staff at the hotel. As expected, underlings could not help with such a matter, so eventually we we ended up talking, then shouting with a shrill manager who basically told us it was our tough luck- $58 lousy dollars. It was a very unexpected response, and it made me very angry and very sad. I WILL NEVER stay at this place again (goodbye sauna...outdoor heated pool in winter...sigh), and if you do, all I can say is: don't expect hospitality, read all the fine print, and watch your back.
- Official Description (provided by the hotel):
- The Porches Inn consists of seven renovated Victorian-era buildings that originally provided housing for the area’s mill workers. Located across the street from MASS MoCA, Porches’ guest rooms and public spaces employ a clever synthesis of retro and contemporary designs. The inn’s 47 rooms and suites are fully wired, offering free WiFi, BluRay/DVD players and complimentary DVDs. Porches' healthful continental breakfast is included in the room rate and may be eaten in the Breakfast Room, on the porch (weather permitting) or delivered to your room in the inn's signature metal lunchbox. The inn features a year-round heated outdoor pool, hot tub, sauna, bonfire pit, fitness room and meeting rooms for retreats and special events. ... more less
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- Also Known As:
- The Porches Inn At Mass Moca Hotel North Adams
- Porches Hotel North Adams
- Porches North Adams
- The Porches Inn At MASS MoCA North Adams, MA - Berkshires