Rooms are huge and updated. No issues with the facility however the service was non-existent. From the "bellhop" who barely glanced our way as we pulled up. I asked if this is where we unload, he responded simply "sure" then walked away. I thought he was going to get a luggage cart but he disappeared from sight. We found our own luggage cart and unpacked the car. While I parked and checked in, my teenage daughters struggled to get the cart into the hotel and over towards the elevator. The bellhop told my daughter "bring that back down here when you're done."
Not a single employee greeted us when we came back into the hotel in the evening or headed out in the morning. It was like we were invisible from the bellhop, front desk and housekeeping. I said "good morning" to a member of housekeeping that was nearby our door as we were leaving for the day and she just looked at me then looked down at her cell phone.
If you're looking for a convenient location with lots of space but don't care about service, this place will suffice.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza(R) Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent Boston universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations. Offering complimentary high-speed wireless Internet an indoor pool, newly-renovated fitness center and pet-friendly options. The on-site parking garage is available for $28.00 per day for self-parking, $35.00 per day for valet parking. Stay with us for the comfortable rooms, convenient amenities, delicious onsite dining, versatile meeting and event spaces and friendly, knowledgeable service that makes us a great hotel in the Boston area. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Newton
- Newton Crowne Plaza
- Newton Sheraton