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“Beautiful Area & Great Spa”

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Cranwell Spa & Golf Resort
Ranked #6 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Beautiful Area & Great Spa”
4 of 5 bubbles Reviewed 12 March 2012

We stayed at the Cranwell Resort the weekend of March 10th. It is a beautiful resort with fantastic views. Our room was in the Founders Cottage. It was a very nice room with a large bathroom. As with most historic hotels, the walls are very thin. We were able to hear the conversations in the next room, and they were not speaking loudly.
The spa is wonderful. It is very expensive though. In comparison to other luxury spas, the one item I found to be lacking was the service. In most other spas I've been too, once you check in, a member of the staff walks you to your locker, provides an overview/tour of the facilities and answers your questions. At the Cranwell, you check in at the desk and they point to the locker room. That's it. You take it from there. For the price, I would have expected top service. That being said, the facilities were very clean with lots of amenities.
We ate breakfast at the resort. The Sunday brunch was nice, but not different from any other hotel, except for the price. Very expensive.
Overall it was a very nice visit.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HMH60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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755 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (222)
Date | Rating
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English first
1 review
5 of 5 bubbles Reviewed 7 March 2012

Just around the corner from Canyon Ranch lies the Cranwell Resort.

This was a wonderful, relaxing and more affordable alternative to Canyon Ranch and other high end spa resorts.

I highly recommend Cranwell Resort.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jlstravelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, Connecticut
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

My husband and are just visited the Cranwell last weekend. It was a very busy weekend with no decrease in attention or service. I love everything about this resort. The staff, classes, accomodations, etc. Please try an overnight. The suite rooms are breathtaking! The spa and staff are wonderful! I do have one complaint to offer this visit. The woman who worked in the spa gift shop was not very pleasant. Her name was Kelly --. She preceded to tell me who she was in a very condescending manner. I really don't care she is a buyer , etc, etc, She is rude!!!! Offers very challenging conversation also! Do you care that I am a professsional ?
If you meet her, you will know what I mean. Needs to come down on her high horse and take a customer service class. I never complained about any staff. We have visited the resort over the last ten years . We visit 5-6 times per year. She struck me in such a strange way! I adore all the staff there. The front desk, spa desk, wait staff etc. She so bothered me! Since she is a buyer, she is awful at her job. The spa shop lacks in yoga clothing, lotions, etc. The other girls are lovely, Anne, Suzanne, etc. On the other hand, youi will have a great time. Enjoy dinner in the mansion. Ask for Claudine!! Wonderful waitress!! Kelly should follow her skills! Such a beautiful human being!! This resort has given my family such fond memories! We love it! It was my sister's last visit before she passed last October.The staff were so good to her!!! Th fitness classes are great! Try them Ask for Katie , Dan , or Virginia for a super deep tissue massage! They are fabulous. Peter at the front desk is a true gem. Be sure to book a room with connecting service to the spa at this time of the year! Go to the Cranwell!!! Love it.....

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank harryOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norma_Probst, Public Relations Manager at Cranwell Spa & Golf Resort, responded to this review, 13 March 2012
Thank you for your wonderful comments regarding the friendliness of our staff and that they made your stay so enjoyable. We were certainly concerned that this was not the case with one person and will certainly discuss it with this individual. We appreciate your loyalty and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ma
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

We stayed at Cranwell onThanksgiving weekend with other family members, and we all decided to return this past weekend. Our one year old grandchild was with us. The cottages suite was perfect for the one year old and his family. We stayed in Founders again because we like the convenience to the spa,but in reality the Cottage was equally convenient. We ate in the main dining room and found the food, service and atmosphere superb. The spa is comprehensive and accommodating and we all felt very pampered. Grounds and architecture are gracious and majestic. We plan to return for family get togethers on a regular basis. Watch for specials because the value is remarkable

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank guina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Upstate NY
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 29 February 2012

My friend and I won a girlfriend get away package. This was just a one night stay thing. The minute I got there they were extremely friendly and helpful. They gave me the royal treatment at the spa and when we went to dinner. We had a fabulous time. We loved it so much that we are planning on making a thing where we come every year. I think next time we will stay in the mansion. I must say the lady that did my pedicure she did an awesome job. That was the best pedi i ever had.

Room Tip: We stayed at the beecher and it was quiet. I heard footsteps but that did not bother me. I hear the...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank momlove2bake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cranwell Spa & Golf Resort

Property: Cranwell Spa & Golf Resort
Address: 55 Lee Rd, Lenox, MA 01240-2703 (Formerly Cranwell Resort, Spa & Golf Club)
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
Price range (per night): ₹ 11,148 - ₹ 34,025
Hotel Class:3.5 star — Cranwell Spa & Golf Resort 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 
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Also Known As:
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Resort, Spa And Golf Club
Cranwell Hotel Lenox
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox

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