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“Not so good”

Luau Hale Restaurant
Ranked #40 of 59 Restaurants in Lenox
Price range: US$ 0 - US$ 12
Cuisines: Chinese, Polynesian
Dining options: Reservations
Restaurant details
Dining options: Reservations
MA
Level 5 Contributor
65 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
“Not so good”
Reviewed 29 August 2011

We have gone to Luau Hale for years. It seems the last year it had really declined in food and service. Our last visit the waiter kept taking our drinks before they were empty. We figured it must be free refills. Nope, we were charged for each one and the glasses are small to begin with. The place looks old and dirty too. Food is not the quality it once was. Bummer all around.

Visited August 2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 reviews from our community

Visitor rating
    5
    18
    8
    7
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Lenox, Massachusetts
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“A sanitation nightmare....!!!”
Reviewed 25 June 2011

My partner and I visited this restaurant, after hearing that the food was decent, only to witness what I can only describe as appalling sanitation practices. We went to the bar to order drinks while our take-out order was being prepared. While we waited, a gentleman walked behind the bar to prepare a drink for another customer. He looked like he was perhaps the owner but neither of us was sure. Anyway, he walked behind the bar, did not wash his hands, used his bare hands to scoop the ice into the glass (TWICE), even though the ice scooper was planted in the ice, and made the drink. In all my years dining out, I've never seen something so blatantly disgusting that definitely decided not to ever return.

Since then I told many of my friends at work about it and they were not at all surprised. Each person said that they refused to return to the restaurant, because their experience always left them with, let's just say, stomach issues.

The health department should investigate this place and have them review proper services techniques, before someone gets seriously ill.

Avoid at all costs.

  • Visited June 2011
    • Value
    • Atmosphere
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lenox, Massachusetts
Level 6 Contributor
317 reviews
229 restaurant reviews
common_n_restaurant_reviews_1bd8 324 helpful votes
“Tasteless food, campy atmosphere”
Reviewed 14 June 2011

We recently tried Luau Hale and were really disappointed. The menu has both Polynesian and Chinese dishes. The exterior is uninviting, but the parking lot was quite full. We later found out that it was graduation night and there were a number of larger parties there. Hopefully that was what impacted the kitchen.

The food was about as poor as any Chinese/Asian/Polynesian that we've eaten. Steamed dumplings had an overly thick layer of dough and the meat was not spiced enough and too dense.

The Ginger Chicken had an uninteresting soupy brown sauce and contained more celery than chicken. The Luau Lo Mein was worse. It had almost no flavor, and again huge chunks of tasteless celery ruled the dish and far outweighed the combination of chicken, beef and pork. The noodles were way overcooked, and there was virtually no flavor to the dish. It tasted as if everything was rinsed in hot water before serving.

Combine that with a general dingy look and it made for a poor night out.

Serving sizes are very large. They would be better off cutting down on the portions and improving the dishes.

  • Visited June 2011
    • Value
    • Atmosphere
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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