The room was comfortable and clean. Check-in was quick and the front desk staff was friendly. The pool is nice. There's a nice bar in the hotel. The location is easily accessible and near shops and restaurants. A great functional place to stay.
The breakfast experience was below average. I think they may have been understaffed because it took a very long time to waitstaff attention. The food was mediocre.
I booked this hotel a few months before my stay and there was a misunderstanding with the reservation. I think I am right and the reservation group thinks it is right. Nonetheless, the behavior of the customer service representatives was inexcusable. I wrote the general manager of this hotel describing my experience. I was really hoping that at the very least I'd get a response acknowledging my communication and reassuring me that my experience at the hotel would be wonderful. I never received a response at all. The email never bounced back to me so I know it arrived at its destination.
I value customer service very highly. In fact it can make a bad trip great and a great trip bad. I'm afraid this poor customer service experience really ruined my stay.
The "poor" rating for service takes the reservation process into consideration.
- Official Description (provided by the hotel):
- The newest addition to Cape Cod, Massachusetts. Located on Cape Cod Hyannis, MA, home of the JFK Memorial. The Holiday Inn Cape Cod Hyannis Hotel, is conveniently located to US-6 and Route 132. The hotel is 5 minutes from Barnstable Regional Airport (HYA). This beautiful property is located between Cape Cod Bay and Nantucket Sound. We are surrounded by breathtaking views, historic charm and fine dining. Only minutes from Hyannis which boasts the area's largest concentration of businesses, shops, restaurants, and entertainment spots. In the main street and waterfront district you'll find Hyannis Harbor, the Village Green, the JFK Hyannis Museum, the JFK Memorial Park, and much more. This contemporary, stylish hotel offers 196 spacious guest rooms where you may select from a king, or two double beds. Special in-room amenities include complimentary wireless high-speed Internet, 27-inch television, movie channels, in room games and in room safe. Bi-level, Jacuzzi suites are also available. The Holiday Inn Cape Cod Hyannis Hotel features full meeting facilities, 24-hour fitness center, indoor pool, business services, lounge and restaurant. Hyannis hosts a variety of attractions including; Craigville Beach, Kalmus Beach, Orrin Keyes Beach, Veterans Beach, JFK Memorial, John F. Kennedy Hyannis Museum, golf courses, Cape Cod Central Railroad, and Hyannis Whale Watcher Cruises. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, IHG and Agoda so you can book your Holiday Inn Hyannis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Hyannis Hotel Hyannis
- Hyannis Holiday Inn
- Holiday Inn Hyannis Cape Cod, MA