Called for reservations this summer and spoke to a young man whose command of English was iffy and reserved what seemed to be a suite for the family at what seemed to be a decent price. On the way to the hotel that evening, I realized we were running quite late and so telephoned the hotel to confirm that we wouldn't be arriving for another few hours; the young woman who answered told us not to worry.
When we arrived at 11:30 or so to check in I was told that we, or at least part of our party had already done so, which was impossible since we were all together. The rooms had been given to someone else (whose name, by the way, bore no resemblance to ours). And it turned out that the suite we had reserved did not exist either, and the price we had been quoted referred to one room, not the total. Close to an hour followed while one man behind the counter retreated to an office where we could hear him make calls to other management, while a another man (foreign, much younger) who obviously had less authority stood by uncomfortably and waited for orders.
Finally, way past midnight, we were able to get the first man to emerge from the office and were given two rooms in two separate buildings for the price we had originally been quoted, although he was quite obviously angry with us for insisting on paying that price. I never saw the rooms in the main building and so cannot comment on them, but the rooms in the motel-like buildings in the parking lot were fairly large, plain, motel-like and decently clean. The price for the rooms is clearly based on the location of the hotel and the fact that it was high season on the Cape - they were not high-end rooms.
Encounters with staff - not the same as the night before - the next day were pleasant enough. The management apparently hires young Europeans for the summer, some of whom do not have the requisite language skills or sufficient knowledge of the area to be of help (we overheard one young clerk tell a guest a driving time to Provincetown that was way off, especially for a Saturday). In the worst cases, like ours, the miscommunication makes for exhausted guests and angry staff.
Great location if you need access to the ferries, however!
- Official Description (provided by the hotel):
- The Heritage House Hotel is Cape Cod's first Solar Powered Hotel, we are making a constant effort toward greener business practices. We are conveniently located one block from Hyannis Harbor, which is the departure point for the Martha's Vineyard, Nantucket, and Whale Watch Ferries. While at the property explore Main Street Waterfront District, offering antique shops, galleries, kayak and bike rentals, dancing, dinning, and live entertainment. We are located directly across from the Regional Transportation Center and Train- Home of Boston's Cape Cod Flyer. ... more less
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- Also Known As:
- Heritage Hotel Hyannis
- Heritage House Hyannis
- Heritage House Hotel Hyannis, Cape Cod, MA