We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Beware the front desk” 3 of 5 bubbles
Review of Heritage House Hotel

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Heritage House Hotel
Ranked #16 of 22 Hotels in Hyannis
suburban Phila
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Beware the front desk”
3 of 5 bubbles Reviewed 20 October 2011

Called for reservations this summer and spoke to a young man whose command of English was iffy and reserved what seemed to be a suite for the family at what seemed to be a decent price. On the way to the hotel that evening, I realized we were running quite late and so telephoned the hotel to confirm that we wouldn't be arriving for another few hours; the young woman who answered told us not to worry.
When we arrived at 11:30 or so to check in I was told that we, or at least part of our party had already done so, which was impossible since we were all together. The rooms had been given to someone else (whose name, by the way, bore no resemblance to ours). And it turned out that the suite we had reserved did not exist either, and the price we had been quoted referred to one room, not the total. Close to an hour followed while one man behind the counter retreated to an office where we could hear him make calls to other management, while a another man (foreign, much younger) who obviously had less authority stood by uncomfortably and waited for orders.
Finally, way past midnight, we were able to get the first man to emerge from the office and were given two rooms in two separate buildings for the price we had originally been quoted, although he was quite obviously angry with us for insisting on paying that price. I never saw the rooms in the main building and so cannot comment on them, but the rooms in the motel-like buildings in the parking lot were fairly large, plain, motel-like and decently clean. The price for the rooms is clearly based on the location of the hotel and the fact that it was high season on the Cape - they were not high-end rooms.
Encounters with staff - not the same as the night before - the next day were pleasant enough. The management apparently hires young Europeans for the summer, some of whom do not have the requisite language skills or sufficient knowledge of the area to be of help (we overheard one young clerk tell a guest a driving time to Provincetown that was way off, especially for a Saturday). In the worst cases, like ours, the miscommunication makes for exhausted guests and angry staff.
Great location if you need access to the ferries, however!

Room Tip: Reviewers seem to like rooms in the main building.
See more room tips
  • Stayed August 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SomewhatSelective
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

446 reviews from our community

Traveller rating
    58
    118
    121
    81
    68
See reviews for
126
152
18
20
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 7 October 2011

Don't usually like to complain but first impressions count and ours is terrible. Hotel advertises hi speed wi-fi. Hmm but thus does not include wifi access in the rooms. Asked the receptionist if we could be moved to a room with wifi access. Not possible as the rooms don't have wifi access apparently. How can a hotel advertise that it has wifi? Staff are rude. The savings made by staying here are really not worth it. Do yourself a favour and in such a beautiful area book into a decent, customer focussed hotel or B&B! This hotel will disappoint you.

  • Stayed October 2011
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Frex_Ant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hyannis hotels

Seattle
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 2 October 2011

We had 2 rooms for 3 nights in early Sept 2011. The front desk staff had a lot of difficulty understanding us when we needed to check-in and when we asked for extra pillows. The building our room was in did not have an elevator so we had to haul all our luggage (for an 11 day trip) up the stairs. The beds were very uncomfortable (cheap mattresses) and the rooms did have an odor. Although it wasn't a bad experience I think that we would choose a different hotel in the future.

  • Stayed September 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank amendoz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 28 September 2011

I was leary when I read a few negative reviews but it's true that you can't please everyone! The location, comfy quiet room in main bldg., great breakfasts, staff, pool etc. were great. Many Eastern European students work on Cape Cod for the summer and the insincere "Have a nice day!" is not part of their culture so don't judge them as being unfriendly. Traveled a lot in Europe and I prefer their more mature, genuine demeanor compared to the superficiality of many Americans. Easy walk to ferry to Nantucket and Marthas. Rode the convienent public buses there. Took the local buses to Provincetown(a full day trip) and see the cute towns, talk to locals on the bus and enjoy Providencetown-you don't need an expensive tour. Easy bus from Boston airport to Hyannis. I did all this at 72 alone-no problem.

  • Stayed September 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seniortravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orillia, Ontario, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 25 September 2011

We were very happy with this hotel, especially after reading some of the reviews. The room was clean. The staff were friendly. The breakfast buffet was very good every day we were there ... The location is within walking distance to excellent restaurants as well as shopping... There was also a pool, hot tub and exercise room. We would stay there again!!

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Butterstripe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hyannis hotels
0.2 km away
SeaCoast Inn
SeaCoast Inn
#3 of 22 in Hyannis
5.0 of 5 bubbles 1,236 reviews
0.7 km away
Hyannis Harbor Hotel
Hyannis Harbor Hotel
#12 of 22 in Hyannis
3.0 of 5 bubbles 793 reviews
0.5 km away
Anchor In Hotel
Anchor In Hotel
#1 of 22 in Hyannis
4.5 of 5 bubbles 997 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
DoubleTree by Hilton Cape Cod - Hyannis
3.0 km away
Holiday Inn Hyannis
Holiday Inn Hyannis
#7 of 22 in Hyannis
4.0 of 5 bubbles 521 reviews
4.0 km away
Quality Inn Cape Cod
Quality Inn Cape Cod
#15 of 22 in Hyannis
3.5 of 5 bubbles 117 reviews
Show Prices
Show Prices
Show Prices

Been to Heritage House Hotel? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Heritage House Hotel

Property: Heritage House Hotel
Address: 259 Main St, Hyannis, MA 02601-4095
Region: United States > Massachusetts > Cape Cod > Hyannis
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 22 Hotels in Hyannis
Price range (per night): ₹ 3,000 - ₹ 11,114
Hotel Class:2.5 star — Heritage House Hotel 2.5*
Number of rooms: 143
Official Description (provided by the hotel):
The Heritage House Hotel is Cape Cod's first Solar Powered Hotel, we are making a constant effort toward greener business practices. We are conveniently located one block from Hyannis Harbor, which is the departure point for the Martha's Vineyard, Nantucket, and Whale Watch Ferries. While at the property explore Main Street Waterfront District, offering antique shops, galleries, kayak and bike rentals, dancing, dinning, and live entertainment. We are located directly across from the Regional Transportation Center and Train- Home of Boston's Cape Cod Flyer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia and Agoda so you can book your Heritage House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Hotel Hyannis
Heritage House Hyannis
Heritage House Hotel Hyannis, Cape Cod, MA

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing