Hi Ashely - My name is Jon and I'm the owner of the Hotel. Thank you for taking the time to provide feedback on your stay. We take these reviews very seriously. Just to quickly address some of your comments:
1) We believe pets are members of your family, and therefore we have several guest rooms set aside for small dogs. A $45 per night pet fee is required as these rooms are refurbished quite frequently. Great strides to improve the overall guest experience have been made. We have added premium bedding, laid durable new carpet, remodeled the bathrooms, and are adding a fresh coat of paint. As I'm sure you're aware, dogs can cause damage to property and carpet. While your dog may be perfect, not all are. Therefore we need to collect the $45 per night fee in order to continue to be the only hotel in the area to welcome dogs...
2) The pet fee is crearly stated on our website and we do our best to make that clear on the various online travel agencies. Unfortunately we can't control the exact wording on their sites. We always encourage guests to book direct for the best rate.
3) We do ask guests to walk their dogs off property. The majority of guests do not have dogs and it would be unfair to them to see your dog going to the bathroom right outside their room...We are not a hotel located on a dog park
4) Unfortunately, we have had guests book a room with a stolen credit card. Therefore we always ask that the person checking in provide a government ID and credit card. If they are incapable of doing so, we do ask for the person who booked the room to provide authorization that their card may be used. Our credit card company actually requires it. We've had a considerable number of chargebacks and incurr a $50 fee everytime that happens. This policy is clearly stated on ouir website.
5) I truly apologize if you felt the person at the front desk was rude to you in any way. We will address that immediately.
6) If a pet is left in the room it could bark and bother other guests. Again, your dog may be perfect, but not all are...
Thanks again for taking the time to review the Nantasket Beach Hotel. Be well.