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“Wonderful Staff, Large rooms, hot food” 5 of 5 bubbles
Review of Homewood Suites Holyoke-Springfield/North

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Homewood Suites Holyoke-Springfield/North
Ranked #1 of 5 Hotels in Holyoke
Certificate of Excellence
New Orleans, Louisiana
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Wonderful Staff, Large rooms, hot food”
5 of 5 bubbles Reviewed 9 July 2012

Stayed here for 5 nights - 2 nights in a huge suite (handicapped room) and 3 nights in a smaller one. Both were clean, new-looking and very comfortable. Almost everything you'd need for an extended stay: large fridge, stove, cookware, micro, sink w/disposal, etc. Large TVs in both the living and bedrooms. I enjoyed the fact that windows could be opened, so during pleasant weather you didn't need to run the A/C. Good size indoor pool w/hot tub, and outside there's a basketball court and patio for outdoor dining/sitting.
Short drives to Springfield & Northampton, MA.
Staff is extremely friendly, helpful & courteous. They really go out of their way to make sure you are satisfied. Hot meals are served everyday for breakfast & on weekdays for dinner, too.
Long story short, a relative of mine had a house fire and is staying here until the house is restored. The staff has helped her in every way possible - special cleaning schedule, special mail delivery, and even aquiring extra furniture to make her extended stay more comfortable. I just cannot say enough good things about how great this place has been.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ToadiesLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, 10 July 2012
Dear Valued Guest,

Thank you very much for taking the time to share your experience about our Homewood Suites on TripAdvisor. I am delighted that you enjoyed your stay and we appreciate your kind feedback. We strive to make every guest feel special and are here to help our guests in way we can.

It is wonderful when our efforts are acknowledged.

Have a super-fantastic day ...

Peter Marks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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589 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, Texas
Level Contributor
182 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 7 July 2012

Stayed here with my daughter. A little out of the way but easy access to interstate. Lots of self parking. Easy check-in, greeted by staff throughout my stay. Very quiet and clean. Bed comfortable, plenty of room. Furniture showed a little wear in living area. Two flat screen TVs. Always love having the kitchen. Breakfast was more than adequate with many different choices. Morning newspaper, clean laundry facilities, outdoor basketball court, nice pool and exercise facilities. Didn't partake of evening free meal/drinks, but it looked tasty. We often stay in Homewood properties because they seem always clean and reliable. Would recommend & we would stay again.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peggydill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, 8 July 2012
Dear Valued Guest,

Thank you very much for being a loyal Homewood Suites guest. We appreciate your kind review and the extra time you took out of your day, to write this review.

We are delighted you enjoyed your stay, our spacious suite and the large pool and sport facilities on site.

We are looking forward to welcoming you back soon at our Homewood Suites in Holyoke.


Have a super-fantastic day ...

Peter Marks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chapel Hill, North Carolina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 July 2012

We were visiting family in nearby Northampton and found all the hotels very expensive there. We found this one and and it's so close to Northampton, just a short drive. The breakfast everyday was great, the staff was very helpful. My grandkids had so much fun playing basketball and swimming. A special shout out to Victor who couldn't be more helpful. We checked in on a very busy day as there was a family reunion going on for the weekend. Victor provided great customer service which was very much appreciated after a long drive. The staff seemed very happy overall as well. My grandkids want to come back next year and stay there. Thanks again...

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, 7 July 2012
Dear Valued Guest,

We are delighted that you and your grandkids enjoyed your stay at the Homewood Suites in Holyoke. Your kind review about the hotel and our staff, especially Victor, is greatly appreciated. We pride ourselves in providing exceptional customer service.

We are looking forward to welcoming you all back next year.


Have a super-fantastic day ...

Peter Marks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 June 2012

The staff...from management level to laundry personnel could not have been more helpful, efficient and caring. They were immediately attentive to everything we needed beyond the norm contained within our room. Ourside BBQ for family, extra supplies and aide for my wheelchair bound husband, special loving for our dog...they anticipated, and met, our every need. Our suite was fully accessible, including a wheel in shower, clean and well equipped. The free morning breakfasts offered excellent selections and the evening dinners were not the typical hotel fare. We felt like family...and ever so well cared about/for. An EXCELLENT value..we'll be back for sure!!! Nancy Bouthilette

Room Tip: Rooms to the rear of the hotel are easier if you're travelling with a pet.
See more room tips
  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, 4 July 2012
Dear Nancy,

Thank you very much for your very kind feedback. We enjoyed having you stay with us and are looking forward to welcoming you back into our Homewood Suites Family anytime.


Have a super-fantastic day ...

Peter Marks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 22 June 2012

When I went to my room I have only one roll of toilet paper when I asked for one more, the housekeeping for one more roll, she told me that they didn't have more in the hotel. When I touch my bath towels there are a little wet. Good staff, but I think if a paying for a room we needs a complete supplies in our room

  • Stayed May 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Homewood Suites Holyoke-Springfield/North, responded to this review, 24 June 2012
Dear Valued Guest,

Thank you very much for staying with us. Please accept my apology for our service failure. Your suite should certainly be ready with all guest supplies on hand.

Please contact me at the hotel 413-532-3100 to discuss your experience further.

I am looking forward to hearing from you.


Have a super-fantastic weekend ...

Peter Marks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Holyoke-Springfield/North

Property: Homewood Suites Holyoke-Springfield/North
Address: 375 Whitney Ave, Holyoke, MA 01040-2855
Phone Number:
Region: United States > Massachusetts > Holyoke
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Holyoke
Price range (per night): ₹ 8,790 - ₹ 15,432
Hotel Class:3 star — Homewood Suites Holyoke-Springfield/North 3*
Number of rooms: 114
Official Description (provided by the hotel):
Featuring all-suite accommodations, the Homewood Suites by Hilton Holyoke-Springfield/North extended-stay hotel conveniently sits along I-91 near Six Flags New England, and provides easy access to the Mass Turnpike, local businesses and other area attractions in Springfield, Massachusetts. Our suites come with complimentary WiFi, full-kitchens, hot full breakfast daily and evening dinner and drinks Monday - Thursday*. Hotel guests also enjoy our 24-hour business center with complimentary printing service, on-site convenience store, sports courts, a heated indoor pool with whirlpool, outdoor patio and grill area, and fitness room. Host a meeting for up to 50 people with 648 sq. ft. of available meeting space. Enjoy our complimentary beverage area, multi-lingual staff and free parking at our pet-friendly hotel. ... more   less 
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Also Known As:
Homewood Suites Holyoke-Springfield/North Hotel Holyoke
Homewood Holyoke
Holyoke Homewood Suites

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